Milieu Coordinator

Job Summary

The Client Milieu Coordinator is a full‑time, in‑person direct‑service role (Monday‑Friday, 8 am – 5 pm) at the Burien REACH office. The coordinator opens the office each day and creates a warm, inviting environment that promotes respectful engagement, clear boundary setting, and healing‑focused experiences for clients who have experienced chronic homelessness and systemic oppression. The role utilizes harm‑reduction, motivational interviewing, and trauma‑informed care approaches, and requires strong de‑escalation skills, interpersonal awareness, and the ability to manage client flow and safety in the milieu.

Pay

Salary range: $78,500 – $92,500 per year. New hires typically start near the base of the range. Employees may be eligible for an additional $1,000 for qualifying bilingual or multilingual language proficiency and/or $1,000 for qualifying advanced educational credentials.

Schedule

Monday – Friday, 8 am – 5 pm (onsite).

Responsibilities

• Help create a safe, hospitable, and welcoming environment for clients in the REACH space.
• Develop rapport and trusting relationships with clients through respectful, healing‑centered engagement practices.
• Maintain up‑to‑date knowledge of community resources and provide information and referral services to clients and staff as needed.
• Orient new clients to the milieu, including client rights and responsibilities.
• Orient new staff to the milieu and support all REACH staff in utilizing trauma‑informed care approaches.
• Collaborate with Care Managers to set up self‑care plans for all REACH clients.
• Maintain order in the office by staffing the front desk and checking clients into the AGENCY system.
• Answer phones and general inquiries.
• Facilitate flow of clients through the REACH milieu space.
• Prepare coffee and replenish associated supplies.
• Perform light cleaning tasks as needed to maintain relative cleanliness of the milieu space (not heavy janitorial duties).
• Conduct bathroom checks as needed to ensure client safety and restroom cleanliness.
• Keep the bulletin board up‑to‑date with resources relevant to the REACH population.
• Inventory milieu supplies and coordinate ordering with the central purchaser.
• Collaboratively develop and implement systems to support clients in the milieu space with behavioral issues.
• Provide engagement and ongoing supportive services to REACH clients in group settings.
• Document all relevant client interactions in AGENCY according to program requirements.
• Regularly utilize clinical supervision, case consultation, and peer support for exploring clinical intervention strategies, countertransference, resource development, self‑care, and burnout prevention.
• Develop and maintain positive, collaborative relationships with REACH partners and other service providers.
• Identify gaps and barriers in available community resources and advocate for systemic changes.
• Attend REACH Program staff meetings and other required meetings.
• Assess client behavior before community outings to ensure safety and optimal experience; consult with case managers for longer outings to confirm medical/emotional stability.
• Coordinate and facilitate support groups, outings, special events, and other group activities in conjunction with REACH staff.
• Carry out all job responsibilities in accordance with ETS REACH values, policies, and procedures.

Qualifications

• Education and Experience: High school diploma or equivalent required; undergraduate degree preferred. Academic training in social services, substance‑use disorder, or mental health services desired. Relevant experience may substitute for a degree. Minimum three years’ experience in social work or outreach programs. Experience providing healing‑centered services from a harm‑reduction perspective is essential. Demonstrated conflict‑resolution and de‑escalation skills required.
• Knowledge and Skills: Understanding of racial justice and social equity; commitment to creating an equitable environment for clients and staff. Ability to establish and maintain effective relationships with diverse populations. Strong interpersonal, verbal, and written communication skills. Excellent organizational abilities, prioritization, and independent work ethic. Punctual, dependable, able to work under pressure, receptive to change, and cooperative in problem‑solving. Detail‑oriented team player. Ability to maintain confidentiality, set clinical boundaries, and handle sensitive information with discretion. Computer literate with basic Microsoft Office skills and a proactive approach to technological changes.
• Language Skills: Ability to read, interpret, and track business correspondence, policies, procedures, referral information, financial documentation, and applicable regulations. Ability to write case notes, uncomplicated reports, instructions, and procedures. Ability to present information effectively and respond to questions from clients, staff, referral sources, and the public.

Physical Conditions and Requirements

• Potential exposure to illicit drug residues, fumes, or other bio‑hazardous materials; possible exposure to bloodborne pathogens (training provided).
• Regularly required to sit, stand, walk, kneel, and occasionally climb, balance, stoop, crouch, or crawl.
• Occasional lifting or moving of up to 30 lb.
• Vision requirements: close, color, peripheral vision, and ability to adjust focus.
• Moderate noise level in the work environment.
• Local travel on behalf of the agency is required.
• Equipment used: computer, photocopier, fax machine, phone, tablets, and a program vehicle (valid driver’s license and acceptable driving record required).

Inclusivity and Reasonable Accommodation

Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. A Washington State Patrol criminal background check will be conducted. Reasonable accommodations are available for qualified individuals with disabilities.