Milestone House Resident Advisor-Time Limited

Job Summary

Provides residential management, skills building, and generalized support for 18 to 21-year-old residents, with a history of homelessness, at the Milestone homes.

Minimum Qualifications

• Two (2) years of full-time experience working with young adults from homeless, foster care or traumatized populations in either a paid or volunteer status
• Lived experience within a transitional living program
• OR an equivalent combination of related education and experience

Essential Functions

• Leads and advises residents and models positive adult behavior in a shared living space
• Behaves in a professional and positive manner and encourages residents to avoid negative language
• Serves as a contact between four primary stakeholders: Salt Lake County Youth Services, the young adult participants, the property management of Good Shepherd Lutheran Church (GSLC), Housing Authority and community providers/volunteers
• Orients participants to program expectations, participates with participants in recreational and educational activities and provides general information as necessary
• Complies with agency policies and procedures, maintains Pledge of Confidentiality, and adheres to Providers Code of Conduct
• Encourages residents to adhere to the Respect Code, project expectations, and house policies
• Makes sure participants are aware of and follow the house rules and schedules chores
• Addresses participant’s daily physical and emotional needs
• Be present, visible and available to talk to residents as needed
• Redirects and refers participant’s disputes by stabilizing situations and contacts the case manager for further conflict resolution
• Ensures the interior and exterior of the houses and grounds are neat and clean
• Refers maintenance concerns to the Program Manager
• Understands emergency plans and ensures resident safety; intervenes in situations that threaten the residents or the house
• Leads/facilitates weekly house meetings
• Attends orientation training and on-going training as required
• Completes case notes weekly including all pertinent information in participant’s records as per agency policy
• Provides transportation to participants to various locations in the community to assist in their service and treatment needs and return home arrangements

Knowledge, Skills And Abilities (ksa)

• Knowledge of Milestone policy and problem de-escalation and resolution strategies
• Understanding how to schedule and efficiently manage time and tasks
• Understanding how to effectively work with participants on their goals and teach life skills
• Understanding the importance of teamwork and collaborating with members of the team to support the participants of the program

Skills and Abilities

• To Organize and schedule work efficiently
• To Express self clearly and concisely, both orally and in writing
• To Handle potentially dangerous situations
• To Be flexible with work schedule
• To Prioritize and perform multiple tasks
• To Relate comfortably and well with individuals from a wide range of young adults from varied ethnic and cultural backgrounds
• To Manage and meet deadlines
• To Work well in team situations

Working Conditions And Physical Requirements

• This position will work on-site at the Milestone House while employed in the position
• Medium strength rating
• Must be able to lift 20 to 50 pounds occasionally

Important Information Regarding This Position

• Must possess or be able to obtain a Utah driver’s license and auto insurance at time of employment
• Must be able to access transportation to perform job duties in the community, within a reasonable time frame