Mil-Aero Department Supervisor

Responsibilities

• Manage initiatives for the department in conjunction with the location safety strategy.
• Assist, under the direction of the Department Manager and/or Operations Manager, in the efficient operation and growth of the assigned department.
• Provide professional and timely customer service to both internal and external customers.
• Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs.
• Provide direct supervision of lab technical staff.
• Provide status updates, quote assistance, and other internal and external customer service responsibilities as needed.
• Collaborate with department supervisors, technical experts, or technicians to obtain input and assist in creating testing scopes and delivering items needed from support departments (e.g., design, machine shop for fixture design and creation).
• Assist in providing complex quotations and deliver quick, accurate quotes, or contribute as part of the quoting team.
• Participate in supervisory responsibilities—including hiring decisions, performance‑management input, execution, and approval of overtime and time cards—under the direction of the Department Manager.
• Understand customer needs to translate and deliver desired results.
• Adhere to, support, and follow all Element safety guidelines.
• Perform project management, employee development, discipline, and other transactional duties associated with the role.

Skills / Qualifications

• Bachelor’s degree in a technical field (or college‑level coursework) or a minimum of 3 years supervisory experience in a testing, inspection, and certification (TIC) environment; diploma or GED preferred.
• Working knowledge of laboratory safety.
• Strong computer skills; basic mathematical ability, with knowledge of algebra and geometry a plus.
• Ability to lift < 50 lb frequently and > 50 lb occasionally; stand on feet for long periods.
• Ability to work independently and make decisions throughout the workday.
• Effective communication and demonstration of departmental requirements.
• Proven ability to read, understand, and interpret program or test requirements and translate them into finished testing or report data.
• Excellent communication skills and telephone etiquette.
• Proficiency with word processing and spreadsheet software.
• High impact experience at the local commercial, technical, and operational level.
• Ability to provide accurate, timely status reports to internal and external customers.
• Capability to track multiple testing jobs/programs from start to finish, assist with contract review, and manage daily follow‑up communications.

Candidates must be lawfully eligible to work in the United States as a U.S. citizen or permanent resident; sponsorship will not be provided.

Company Overview

Element is one of the fastest‑growing testing, inspection, and certification businesses worldwide, with more than 9,000 employees across 270 sites in 30 countries. Our purpose is to “Make tomorrow safer than today.” We help customers ensure their products, materials, processes, and services are safe, compliant, and fit for purpose—from early R&D through complex regulatory approvals to production. While we have a global reach, working at Element feels like being part of a smaller company: you are empowered to take charge of your career, and excellence and integrity are rewarded with growth and development opportunities.

Diversity Statement

Element is an equal‑opportunity employer that values diversity and inclusion as fundamental to our vision of becoming “the world’s most trusted testing partner.” All qualified candidates will receive consideration for employment without regard to age, disability, ethnic origin, gender, marital status, race, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.