Midwest Service & Project Coordinator

The Service & Project Coordinator at E80 Group plays a crucial role in ensuring customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after-sales projects.

Customer Relationship & Ticket Management

• Manage service tickets as assigned, ensuring timely response and resolution
• Maintains a productive relationship with the customer
• Aim for first-contact resolution when possible
• Collect feedback to identify opportunities for product or service improvement
• Keep Customer Service Leadership updated on activity status

Service & Project Coordination

• Develops deep understanding of assigned Region/KA Plants system
• Understands the solutions E80 Group offers at a functional and technical level
• Collaborate with Technical Departments in identifying suitable resources for each job
• Contribute for estimation, feasibilities studies and implementation of service improvement initiatives
• Confirm availability of necessary information to plan and organize interventions effectively
• Create project scope and develop solutions in collaboration with technical teams
• Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
• Coordinate and request materials for intervention with E80 vendors, and working with purchasing team
• Act as interface for all stakeholders, both internal (project team) and external (customer)

Administrative Responsibilities

• Create and maintain project plans: scope, timeline, resources, material needs, and cost
• Responsible for the preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.
• Work with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments
• Manage project reporting as required

Qualifications

• Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
• 3 years’ Experience in automation, material handling, or related industrial environments required
• Excellent English language proficiency
• Strong organizational, leadership, and time-management capabilities
• Strong communication skills with the ability to interpret and articulate technical concepts
• Working knowledge of: ERP systems, BI tools, CRM system, preferably Salesforce

Pay & Benefits

Compensation: $85K - $105K DOE (FLSA Exempt)

• Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
• Location: Chicago, IL (Hybrid)
• Travel: Up to 30%

What's In It For You

Not just a job, but career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy

We offer cutting-edge insights to help you refine your expertise and succeed in your role.

#BE80

You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.