Middle Market Underwriting Technician - West Zone

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Middle Market team is currently seeking an Underwriting Technician in our West territory. This is a full time, non-exempt role. This position is eligible for a hybrid or remote arrangement.

About the role

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

Responsibilities

• Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
• Works in direct collaboration with their UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
• Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
• Builds agency relationships and service experience – as measured by agency feedback.
• Builds skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
• Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
• Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.

Requirements

• Associate’s degree preferred and/or 1-2 years of commercial lines experience.
• Ability to develop understanding of basic exposure/control analysis and coverage.
• Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
• Awareness of how the various roles/functions fit together and the importance of each.
• Ability to problem solve and leverage available resources.
• Service oriented with a high level of responsiveness.
• Ability to self-manage workload to meet underwriting goals and service standards.
• Communicates effectively with internal and external partners both verbally and in written communications.

Qualifications

• Ability to develop understanding of basic exposure/control analysis and coverage.
• Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
• Awareness of how the various roles/functions fit together and the importance of each.
• Ability to problem solve and leverage available resources.
• Service oriented with a high level of responsiveness.
• Ability to self-manage workload to meet underwriting goals and service standards.
• Communicates effectively with internal and external partners both verbally and in written communications.

Skills

• Commercial lines underwriting knowledge.
• Customer service skills.
• Problem solving skills.
• Time management skills.
• Communication skills.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• Paid time off.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only).
• Click here for the full list of Benefits.

Pay

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Schedule

This position is eligible for a hybrid or remote arrangement.