MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD IMCU (FT 9a-9p)

Purpose of the Role

The purpose of the CNA - Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Essential Duties and Responsibilities

• Purposeful Rounding & Proactive Care
  Perform purposeful rounding at established intervals with focus on:
  - Pain
  - Positioning
  - Personal needs (toileting)
  - Possessions within reach (call light, phone, water)
  - Anticipate patient needs to reduce call light usage and improve responsiveness.
  Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
  Observe patients closely and promptly report changes in condition or behavior to the RN.

• Fall Prevention & Safety
  Monitor patients identified as fall risk and ensure safety interventions are in place.
  Maintain a safe, clutter-free patient environment.
  Ensure call lights, personal items, and safety equipment are within reach.
  Reinforce use of call light and safety precautions with patients and families.
  Escalate safety concerns immediately to nursing staff.

• Patient Experience & Daily Care
  Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
  Provide respectful, patient-centered care that supports dignity and privacy.
  Respond promptly to patient requests and communicate delays or concerns appropriately.
  Accurately document care and observations per organizational standards.

• Team Collaboration
  Partner with RNs and the interdisciplinary team to support patient care goals.
  Communicate patient needs, concerns, and observations clearly and in a timely manner.
  Participate in unit huddles, safety rounds, and handoffs as assigned.
  Serve as a visible, approachable caregiver during high-volume mid-shift hours.