Mid-Peninsula District | Branch Operations Coordinator

About the Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers' financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship
• Full-time training for 3 weeks required; training schedule is Monday - Friday, 8:30am - 5:30pm

Locations

1045 Ralston Avenue, Belmont, California, 94002
1500 Woodside Road, Redwood City, California, 94061
2925 Woodside Road, Woodside, California, 94062
100 E. 4th Avenue, San Mateo, California, 94401
632 Laurel Street, San Carlos, California, 94070
3700 Florence Street, Redwood City, California, 94063
132 San Mateo Road, Half Moon Bay, California, 94019
81 W. Hillsdale Boulevard, San Mateo, California, 94403
999 E. Hillsdale Boulevard, Foster City, California, 94404
112 Deanza Boulevard, San Mateo, California, 94402
1435 Burlingame Avenue, Burlingame, California, 94010
2099 Broadway Street, Redwood City, California, 94063
1145 Broadway, Burlingame, California, 94010

Pay

$23.00 - $30.25 per hour. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance