Mid-Market Customer Success Manager

The Role

We're seeking a Customer Success Manager with a focus on detail and process. This role involves managing mid-market accounts, driving client success during the pilot phase, executing customer success strategies, and ensuring high touch points and relationship building with dental offices.

• Achieve individual metrics and KPIs using a data-based approach, including expansion, usage, and up-sell.
• Improve processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion.
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage.
• Conduct frequent reviews with accounts and team to determine customer satisfaction and utilization levels.

Qualifications

• Bachelor’s degree or extensive experience in customer success in B2B SaaS.
• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and up-sells.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.
• Strong work ethic and hustle to achieve results in a high-growth startup environment.

Why Overjet?

• Competitive Compensation and Equity
• Hybrid workplace providing flexibility and vibrant in-person workspaces
• 401k plans with a matching program
• Medical, Dental, and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend

Overjet's Values

• Excellence: Aim Higher
• Velocity: Quickly Deliver Results
• Ownership: Go the Extra Mile
• Win-win: Care Deeply

Company Recognition

• Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
• FastCompanys's Most Innovative Companies list in Healthcare for 2026
• Nominated for TIME Best Invention of 2024
• Newsweek’s Most Loved Workplaces in America 2024
• Top Startups of 2023 by LinkedIn

Equal Opportunity Employer

We are committed to creating a diverse environment and encourage applications from all qualified individuals. If you are a Colorado resident, please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.