Mid-Market Customer Success Manager

About the role

We’re currently looking for a Customer Success Manager to join our team remotely. This role will be responsible for building relationships and proactively managing all aspects of assigned mid-market level accounts. This individual will resolve client issues in a timely and thorough manner, appropriately escalate issues to areas of the business and management as needed, and proactively identify account risks and drive churn reduction.

Responsibilities

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
• Responsible for handling customer complaints by investigating problems and providing solutions.
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
• Drive strategic add-on and renewal business to Enterprise customers.
• Develop a long-lasting, trusted advisor relationship with assigned accounts.

Minimum Qualifications

• Bachelor's degree preferred, but not required.
• Minimum of 2 years business to business account management experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience working with CRM software, Salesforce preferred.
• Time productivity will be tracked.

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.