Mid-Market Account Executive

About the role

We're hiring Mid-Market Account Executives to win and grow customers across the mid-market. This is a hands-on, full-cycle sales role: you'll own everything from first outreach through close, selling our AI-native service management platform to IT and service leaders (IT Directors, Service Managers, and senior IT leaders) at mid-sized organizations (roughly 2,000–10,000 employees).

Responsibilities

• Own the full new-business sales cycle: prospecting, discovery, evaluation, negotiation, and close.
• Generate much of your own pipeline through proactive outbound rather than relying on inbound alone.
• Run full-cycle deals across IT and service stakeholders, keeping momentum through evaluation and close.
• Sell the AI-native difference credibly, helping buyers see how STLabs transforms their service operations rather than just replacing a tool.
• Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine our positioning.
• Forecast accurately and keep the CRM current.

Qualifications

• 4–7 years in sales, including 2+ years of full-cycle closing in B2B SaaS, with a consistent track record of closing new logos.
• Comfortable generating your own pipeline and closing net-new business, not just expanding existing accounts.
• Experience selling into IT or service management buyers (or adjacent operational software) a plus.
• Strong discovery and deal-management instincts; you can keep multi-stakeholder deals moving.
• Comfort working in a fast-paced startup environment with end-to-end ownership.

Benefits

• The opportunity to own critical revenue relationships and shape how we sell as we scale.
• A culture that values craftsmanship, autonomy, and technical excellence.
• Competitive compensation, equity, and benefits package.
• Aggressive accelerators for overachievement.

Pay

The reasonably estimated yearly compensation for this role is: $100,000 base / $200,000 OTE (inclusive of commission) USD.

Schedule

This role also includes travel to customers and events as the business requires.