Microsoft Teams Voice Engineer

About the Role

We are seeking an experienced Microsoft Teams Voice Engineer with 7 to 11 years of experience in Unified Communications (UC), Microsoft Teams Voice, and Enterprise Telephony solutions. The candidate will be responsible for designing, implementing, administering, and supporting Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, SBCs, and voice infrastructure in enterprise environments. The role requires expertise in voice migrations, troubleshooting, security, and operational excellence.

Responsibilities

• Microsoft Teams Voice Administration:
  • Manage and support Microsoft Teams Phone System
  • Configure and maintain Calling Plans, Direct Routing, and Operator Connect
  • Administer Auto Attendants and Call Queues
  • Manage voice policies, dial plans, emergency calling, and voice routing policies
  • Monitor Teams Voice service health and performance
• Enterprise Telephony Voice Infrastructure:
  • Design and support enterprise voice solutions
  • Configure and manage Session Border Controllers (SBCs)
  • Troubleshoot PSTN connectivity and call routing issues
  • Integrate Teams Voice with telecom carriers and SIP providers
  • Support voice gateways and hybrid telephony environments
• Migration & Transformation:
  • Lead migrations from Cisco CUCM, Avaya, Skype for Business, and Legacy PBX Systems
  • Plan, execute, and support Teams Phone deployments and migrations
  • Conduct voice assessments and migration readiness activities
• Troubleshooting & Support:
  • Provide L2/L3 support for Teams Voice-related incidents
  • Analyze call quality using CQD (Call Quality Dashboard)
  • Perform Root Cause Analysis (RCA) for recurring issues
  • Resolve call drops, latency, jitter, packet loss, and media quality issues
  • Manage escalations and vendor coordination
• Security & Governance:
  • Implement Teams governance and compliance standards
  • Ensure secure voice communication architecture
  • Configure emergency calling and compliance policies
  • Support audit and regulatory requirements
• Monitoring & Reporting:
  • Monitor Teams Voice environment health
  • Generate operational and service reports
  • Track usage, adoption, and call quality metrics
  • Maintain documentation, SOPs, and knowledge base articles

Requirements

• Primary Skills (Must Have):
  • Microsoft Teams Phone System, Direct Routing, Operator Connect
  • Microsoft Calling Plans, Auto Attendants, Call Queues
  • Voice Routing Policies, Dial Plans
  • Session Border Controllers (AudioCodes, Ribbon)
  • SIP Trunking, PSTN Integration
  • Call Quality Dashboard (CQD)
  • Teams Admin Center, PowerShell for Teams Administration
• Secondary Skills (Good to Have):
  • Skype for Business, Cisco CUCM, Avaya Telephony
  • Microsoft 365 Administration, Entra ID (Azure AD)
  • Power Platform, Network Troubleshooting, QoS Implementation
  • Microsoft Intune, ITIL Processes, ServiceNow

Qualifications

• Preferred Certifications:
  • Microsoft Teams Administrator Associate (MS-700)
  • Microsoft 365 Administrator (MS-102)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • ITIL Foundation

Benefits

• Comprehensive Medical Plan (Medical, Dental, Vision)
• Short-Term and Long-Term Disability Coverage
• 401(k) Plan with Company Match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Location: Houston, TX (Onsite)

Compensation: Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.