Microsoft Dynamics Technical Lead

Reporting into GTech Enterprise Systems, this role is accountable for delivering scalable, secure, and standards-based solutions across Grant Thornton’s Microsoft Dynamics CRM ecosystem. As the de facto technical authority for all Microsoft Dynamics capabilities, you will own the “how and when” of solution design and execution to support standard business-as-usual operational needs, the MS Dynamics roadmap, the firm’s ERP rollout strategy, and growth through Mergers & Acquisitions (M&A).

Responsibilities

• Technical Leadership & Delivery
  • Lead end-to-end delivery of Microsoft Dynamics solutions across the global firm.
  • Own solution design, ensuring requirements are translated into scalable, compliant technical architectures.
  • Direct configuration, development, extensions, integrations, and reporting across Dynamics 365 and Power Platform.
  • Serve as the firm’s senior technical advisor and subject-matter expert for Microsoft Dynamics, including roadmap and capability evolution.
• ERP & M&A Enablement
  • Define and lead integration efforts between Dynamics and the firm’s new ERP system.
  • Architect and oversee M&A onboarding solutions, including:
    • Data migration frameworks
    • Integration patterns
    • Carve-in/carve-out strategies
• Architecture & Integration
  • Partner with Enterprise Architecture to align Dynamics solutions with enterprise standards and integration patterns.
  • Collaborate with Enterprise Data & Analytics to define data models, governance, and reporting strategies.
  • Oversee integrations using APIs, middleware, and event-driven architectures across enterprise platforms.
• Delivery Governance & Quality
  • Ensure adherence to GTech SDLC standards, including:
    • Requirements traceability
    • Design governance (Design Review Board)
    • Testing strategy (unit, SIT, regression, UAT)
    • Release and deployment management
  • Lead technical teams including developers, integration specialists, data engineers, and system integrators.
  • Manage vendor and system integrator delivery quality and performance.
• Testing, Releases & Operations
  • Oversee testing execution across all phases including SIT, regression, and UAT support in alignment with the testing organization.
  • Manage Microsoft release cycles and platform updates, assessing impacts and ensuring adoption readiness.
  • Support go-live readiness, cutover planning, and post-go-live hyper care.
• Security & Compliance
  • Ensure all Dynamics solutions comply with enterprise security, risk, and data privacy requirements.
• Business Partnership
  • Partner with business stakeholders, product owners, and SMEs to:
    • Clarify requirements and acceptance criteria
    • Conduct end-to-end impact assessments
    • Align to out-of-the-box capabilities before customization
    • Maintain and execute against a rolling Dynamics capability roadmap

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 12+ years of progressive experience delivering global enterprise Microsoft Dynamics 365 solutions.
• Proven experience leading full lifecycle implementations (design, build, test, deploy).
• Strong knowledge across Dynamics modules, including:
  • Customer Engagement (Sales, Service, Marketing)
  • Power Platform (Power Apps, Power Automate, Dataverse)
• Hands-on experience with:
  • Dynamics architecture and customization frameworks
  • Integrations (APIs, Azure Integration Services, middleware)
  • Data migration tools and strategies
  • Security models and role configuration
• Strong understanding of:
  • Enterprise SDLC and release management
  • Testing methodologies and quality assurance
  • Agile delivery frameworks (SAFe preferred)
• Experience leading global, distributed technical teams.
• Experience managing system integrators and external vendors.
• Experience supporting large-scale CRM transformations and M&A integration efforts is a plus.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication skills with the ability to translate complex technical concepts to business stakeholders.
• Ability to influence cross-functional teams and drive alignment across enterprise initiatives.

Pay

The base salary range for this position is between $187,500 and $359,400. Placement within the pay range is at Grant Thornton’s discretion and is based on multiple factors, including job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity.

About the Team

This position requires in-person attendance at least three days per week, either at a GT office or client site, consistent with the firm's hybrid work model.

Grant Thornton supports work-life integration with personalized and comprehensive benefits that recognize diverse needs and identities. For an overview of benefit offerings, visit Grant Thornton’s benefits page.