Microsoft Dynamics Team Lead

About the role

The Microsoft Dynamics Team Lead is responsible for leading the design, development, and delivery of scalable CRM solutions built on Microsoft Dynamics 365. This role balances hands-on technical leadership with people management, overseeing a cross-functional team of developers, business analysts, and QA testers to deliver high-quality, complex business-aligned solutions.

Responsibilities

• Technical Leadership
  
  • Lead the architecture, design, and development of Microsoft Dynamics 365 CRM solutions utilizing best practices
  • Serve as hands-on technical lead, contributing to development in C#, including plugins, integrations, and custom services
  • Ensure best practices in solution design, performance, security, and scalability
  • Oversee software solution lifecycle management, including development, testing & production environments; deployments; and upgrades
  • Designing, developing and configuring Dynamics 365 environments, serving as the subject matter expert
• Team & Delivery Management
  
  • Supervise and mentor a team of seven resources including developers, business analysts, and QA testers
  • Plan and assign work, monitor delivery progress, and ensure predictable execution
  • Establish and enforce development standards, code review practices, and QA processes
  • Support career development, performance feedback, and skill building across the team
• Business Partnership
  
  • Collaborate with business stakeholders to translate requirements into effective CRM solutions
  • Partner with Business Analysts to ensure requirements are clear, prioritized, and technically feasible
  • Balance delivery speed with quality, maintainability, and long-term platform health
• Quality & Governance
  
  • Ensure testing standards are followed, and solutions meet acceptance criteria before release
  • Manage technical debt and proactively identify improvement opportunities
  • Support production issues, root-cause analysis, and continuous improvement initiatives

Requirements

• 3+ years of experience developing solutions on Microsoft Dynamics 365 CRM
• Experience leading or supervising cross-functional teams, including developers, BAs, and QAs
• Strong proficiency in C#, .NET and Javascript for CRM development (plugins, services, integrations)
• Solid understanding of software development lifecycle (SDLC) and testing practices
• Experience with web resources, deployment pipelines and solution management
• Strong communication skills with the ability to explain technical concepts to non-technical audiences including executive and senior leaders
• Undergraduate degree in a technical major such as Computer Science or equivalent work experience

Qualifications

• Nice if you also have:
• Experience with custom PCF/Fluent UI Controls
• Demonstrated experience with Power Automate, Power Apps
• Familiarity with CI/CD pipelines and CRM solution deployment strategies
• Experience working in Agile or hybrid delivery environments
• Microsoft Dynamics or Power Platform certifications
• Experience with Microsoft Dynamics Field Service mobile app
• Strong verbal and written communication skills
• Project manager mindset and proactive follow-through

Skills

• Passionate about helping others win by providing the resources and development necessary to grow
• Open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day
• Empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives
• Authentic, bring your best self to work, let's do something amazing
• Flexible knowing and expecting that things change and that's what makes our business stronger

Benefits

• Base Salary: $140,000 - $160,000 Annually
• Exact compensation may vary based on skills, experience & location
• Benefits: Health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources