Microsoft Dynamics Senior Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

Work you'll do

• Lead a technical workstream within multidisciplinary projects, designing and delivering scalable solutions across Microsoft Dynamics 365 and Power Platform.
• Configure, customize, and extend Dynamics 365 capabilities across Sales, Customer Service, Field Service, and Contact Center.
• Support solution architecture, custom development, integrations, data migration, testing, deployment, and technical documentation, with a focus on secure, maintainable, and user-centered solutions.
• Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases.
• Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members.

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• 6+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
• Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
• Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
• 3+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
• Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
• 3+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
• Bachelor's degree or equivalent number of years of experience.
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
• Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
• Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
• Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
• Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

Pay

The wage range for this role takes into account factors such as skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $110,700 to $218,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including individual and organizational performance.