Microsoft Dynamics Architect - Vice President / Senior Vice President

Responsibilities

• Develop and execute a comprehensive, long-term strategy for the Dynamics platform to drive client satisfaction, achieve global adoption, and maximize agent success.
• Oversee solution design for new implementations and major enhancements; establish integration patterns with SaaS platforms and internal systems.
• Own and enforce governance standards for Dynamics customization and security.
• Maintain a thorough understanding of evolving global data privacy and protection regulations, ensuring the platform remains compliant and aligned with industry standards across all operating regions.
• Ensure performance tuning, resiliency planning, and high availability across all environments.
• Influence product feature prioritization by articulating customer context, business impact, and strategic importance to senior leadership.
• Serve as the primary liaison for strategic vendor relationships, including Microsoft and Avanade.
• Evaluate and integrate advanced AI tools and frameworks to accelerate development and deployment.
• Contribute to the development of internal libraries, best practices, and reusable components for agentic systems.

Qualifications

• 8+ years of experience in enterprise application architecture, with a minimum of 4 years focused on Microsoft Dynamics 365.
• Contact Center is preferred.
• Proven track record of leading large-scale Dynamics implementations in a global environment.
• Deep expertise in Power Platform, Azure integration services, and data migration strategies.
• Strong leadership presence with exceptional communication skills suited for executive-level engagement.

Pay

The base salary range for this role is $160,000 to $220,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

Schedule

Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.