Microsoft Dynamics 365 CRM Project Manager

Key Responsibilities

• Lead end-to-end Dynamics 365 CRM implementation and enhancement projects.
• Manage project scope, timelines, budgets, risks, and resources.
• Partner with Sales, Customer Service, Marketing, and IT teams to gather requirements and deliver solutions.
• Oversee Dynamics 365 Sales, Customer Service, and Power Platform initiatives.
• Manage data migrations, system integrations, testing, and deployments.
• Drive user adoption, training, and change management activities.
• Provide project status updates to stakeholders and executive leadership.

Required Qualifications

• 5+ years of project management experience.
• 3+ years managing Microsoft Dynamics 365 CRM projects.
• Strong knowledge of Dynamics 365 Customer Engagement (CE) modules.
• Experience with Agile and/or Waterfall methodologies.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Skills

• PMP, Scrum Master, or Microsoft Dynamics certifications.
• Experience with Power Apps, Power Automate, Power BI, and Dataverse.
• Knowledge of Azure integrations and CRM data migrations.
• Experience leading cross-functional and global teams.

Key Technologies

• Microsoft Dynamics 365 Sales & Customer Service
• Power Platform (Power Apps, Power Automate, Power BI)
• Dataverse
• Azure DevOps
• Microsoft Project / Jira

Success Measures

• On-time, on-budget project delivery.
• Increased CRM user adoption and satisfaction.
• Improved business processes through automation.
• Successful integrations and high-quality CRM solutions.

Pay

The base compensation range for this role in the posted location is $100,000 to $130,000.

Benefits

• Paid time off based on employee grade (A-F): Vacation (12-25 days), Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility