Microsoft Dynamics 365 Business Central SME

Key Responsibilities

• Serve as the internal SME and trusted advisor for Microsoft Dynamics 365 Business Central.
• Support day-to-day ERP operations, issue resolution, system administration, and user support.
• Analyze business requirements and translate operational needs into system solutions.
• Partner with end users to improve workflows, increase efficiency, and maximize ERP utilization.
• Troubleshoot application issues, identify root causes, and coordinate with external vendors or development teams when necessary.
• Support system configuration, testing, user acceptance testing (UAT), and deployment activities.
• Develop recommendations for process improvements and platform optimization.
• Collaborate with leadership and functional teams to ensure the ERP environment supports evolving business objectives.
• Maintain documentation, system knowledge, and best practices related to the ERP ecosystem.

Required Qualifications

• Strong hands-on experience supporting Microsoft Dynamics 365 Business Central.
• Experience serving as a functional lead, SME, administrator, analyst, or systems owner within a Dynamics environment.
• Background supporting manufacturing, production, distribution, or supply chain operations.
• Strong understanding of business processes including: Order-to-Cash, Billing and Invoicing, Accounts Receivable, Inventory Management, Operational and Production Workflows.
• Able to evaluate downstream and upstream impacts of system changes.
• Excellent communication skills and ability to work directly with business stakeholders.
• Experience supporting ERP implementations, upgrades, or post-go-live environments.

Preferred Qualifications

• Food and beverage manufacturing industry experience.
• Experience with Microsoft Power Platform including: Power Apps, Power Automate, Power BI, Azure.
• Experience with Microsoft ecosystem development.
• Ability to perform light development, customization, integrations, or automation activities.