Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate

About the role

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

Responsibilities

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Able to read situations and modify behavior to build quality relationships.

Requirements

• Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with configuration and customization of Microsoft Dynamics 365 products.

Qualifications

• Minimum Degree Required: Bachelor Degree
• Minimum Years of Experience: 3 year(s)
• Preferred Qualifications: Individuals who have obtained the preferred skills and certifications but lack a Bachelor’s degree may be considered if they have demonstrated three years of specialized training and/or progressively responsible work experience for each missing year of college-level training in addition to the three years of Microsoft Dynamics CRM or ERP experience required.
• Certification(s) Preferred: One or more certifications within Dynamics CRM or ERP (D365, 2013/2011/4.0/Online)

Skills

• Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with configuration and customization of Microsoft Dynamics 365 products.
• Preferred Knowledge/Skills: Demonstrates thorough abilities and/or a proven record of success as a Microsoft Dynamics 365 Functional Consultant in a client-facing role for a top tier consulting organization.
• Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts).
• Leveraging project management skills to lead engagements through completion while collaborating closely with the customers, technical architects, and developers.
• Utilizing effectively written and verbal business communication skills with clients and firm staff and management, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool.
• Identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues.
• Understanding personal and team roles; contributing to a positive working environment by building relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff.

Benefits

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance