Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager
About the role
As part of the Business Application Consulting team, you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and engineering teams to deliver quality products and implementations. As a Senior Manager, you lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You interact with clients at a senior level, drive overall project success, and leverage your influence and knowledge to deliver quality results. You also motivate and coach others to solve complex problems, applying sound judgment and developing top-performing, diverse, and inclusive teams.
Responsibilities
- Lead and oversee large-scale projects to achieve successful delivery
- Innovate and refine processes to reach desired results
- Engage with clients at a senior level to build enduring relationships
- Utilize knowledge to provide strategic guidance and drive project success
- Inspire and coach teams to tackle complex challenges effectively
- Apply sound judgment in decision-making and problem-solving
- Cultivate diverse and inclusive, top-performing teams
- Maintain operational excellence and uphold the firm's standards
Requirements
- Bachelor's Degree
- 10 years of experience
- Microsoft Dynamics 365 CRM
Qualifications
- Certifications Preferred
- CRM: D365 Sales, Marketing, Service Dynamics CRM (D365/2013/2011)
- Advising on complex MS Dynamics 365 business cases
- Leading functional design sessions and documenting solutions
- Translating business/technical requirements into well-architected solutions
- Leading and delivering through the lifecycle of Dynamics 365
- Providing industry leading practices and guidance
- Identifying creative workarounds for requirements
- Designing and integrating business processes and data flows
Skills
- Craft and convey clear, impactful and engaging messages that tell a holistic story
- Apply systems thinking to identify underlying problems and/or opportunities
- Validate outcomes with clients, share alternative perspectives, and act on client feedback
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
- Deepen and evolve your expertise with a focus on staying relevant
- Initiate open and honest coaching conversations at all levels
- Make difficult decisions and take action to resolve issues hindering team effectiveness
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements
Benefits
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance