Microsoft Copilot & AI Solutions Engineer

About the role

The role is focused on designing, building, and supporting AI-powered solutions across the Microsoft ecosystem, with an emphasis on Microsoft 365 Copilot, Copilot Studio, Azure AI services, Power Platform, SharePoint, Teams, and related integrations.

Responsibilities

• Design, prototype, implement, and support AI-powered solutions using Microsoft 365 Copilot, Copilot Studio, Azure AI services, Power Platform, and related Microsoft technologies
• Build conversational experiences, agents, and workflow automations that improve business processes and user productivity
• Translate business problems and use cases into practical technical solutions, with a focus on usability, scalability, and supportability
• Develop intake, routing, summarization, and knowledge-driven experiences that capture user needs and produce structured outputs for review or downstream processing
• Configure and integrate AI solutions with platforms such as SharePoint, Teams, Microsoft 365, Microsoft Graph, ServiceNow, and other enterprise systems
• Support proof-of-concepts, pilots, and production implementations, including setup, testing, troubleshooting, documentation, and operational handoff
• Build and support integrations using APIs, connectors, Power Automate, and Microsoft Graph
• Work across Microsoft 365, SharePoint Online, Teams, Entra ID, Power Platform, and Azure services to deliver connected AI solutions
• Contribute to solution design patterns, reusable components, and technical standards for Microsoft-based AI solutions
• Help establish practical support and monitoring approaches for AI solutions in production
• Troubleshoot issues related to authentication, permissions, data access, connectors, and AI workflow behavior
• Partner with Legal, Compliance, Cybersecurity, Data Privacy, and Enterprise Architecture teams to ensure AI solutions align with company policies and risk expectations
• Evaluate proposed AI use cases for feasibility, platform fit, security considerations, and implementation approach
• Document solution designs, assumptions, risks, and recommended controls in a clear, business-friendly way
• Support responsible AI practices by ensuring solutions are designed with transparency, appropriate human oversight, and secure handling of enterprise data
• Enablement & Adoption
• Act as a technical advisor to business and IT stakeholders on what Microsoft AI capabilities can and cannot do
• Help teams identify and prioritize high-value use cases for Copilot, agents, and workflow automation
• Create documentation, knowledge articles, runbooks, and training materials to support adoption and operational readiness
• Communicate technical concepts clearly to both technical and non-technical audiences
• Stay current on Microsoft AI roadmap capabilities and evaluate how new features may be applied within the organization

Qualifications

• Bachelor's degree or higher in Computer Science, Data Science, Statistics, or a related field
• 3+ years of experience designing, implementing, or supporting enterprise technology solutions in Microsoft 365, Azure, Power Platform, automation, AI, or related areas
• Hands-on experience with one or more of the following: Microsoft 365 Copilot, Copilot Studio, Azure AI services, Azure OpenAI, Power Automate, Power Apps, or similar enterprise AI/automation platforms
• Strong working knowledge of the Microsoft ecosystem, including Microsoft 365, SharePoint Online, Teams, Entra ID, and related collaboration technologies
• Familiarity with Microsoft Purview, DLP, data classification, or related governance/security capabilities as they apply to AI and enterprise data protection
• Experience gathering requirements, translating business needs into technical solutions, and supporting solutions through testing and deployment
• Strong troubleshooting and problem-solving skills, with the ability to operate independently in ambiguous situations
• Strong written and verbal communication skills, including the ability to explain technical concepts to business stakeholders

Preferred Qualifications

• Experience designing or deploying conversational agents, copilots, or AI-assisted workflow solutions in an enterprise environment
• Experience with Azure AI Foundry, prompt design, grounding patterns, knowledge sources, or retrieval-based solution patterns
• Scripting or development experience with PowerShell, Python, JavaScript, or C#
• Familiarity with Microsoft Graph, app registrations, service principals, and authentication patterns used in enterprise integrations
• Experience working in regulated, compliance-conscious, or security-sensitive environments
• Exposure to AWS Bedrock, Claude, Gemini, or other enterprise AI platforms
• Familiarity with generative AI tools for image and video creation (e.g., Adobe Firefly, Runway, or similar diffusion-based tools) and their application in business workflows
• Microsoft certifications such as AI-900, AI-102, MS-102, PL-400, PL-600, or similar are a plus

Pay

$110,000 - $120,000 commensurate with experience

Schedule

Flexible remote work one day per week