Microsoft 365 Unified Communication Engineer

About the role

Design, modernize, and optimize enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. Combine deep technical expertise with leadership responsibilities to drive M365 migrations, advance Copilot/AI capabilities, and deliver secure, scalable, and high-performing digital workplace solutions. This role reports to an Associate Director of Unified Systems Engineering.

Responsibilities

• Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).
• Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
• Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
• Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.
• Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
• Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
• Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
• Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.
• Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
• Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
• Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
• Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
• Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.
• Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
• Define governance, lifecycle management, and usage standards for modern collaboration platforms.
• Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).
• Serve as a senior technical leader and escalation point for complex platform and modernization efforts.
• Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
• Influence long-term platform strategy, architecture decisions, and modernization roadmaps.
• Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
• Translate technical capabilities (including AI and modernization) into clear business value.
• Drive cross-functional alignment across engineering, security, product, and operations teams.

Requirements

• Bachelor's degree.
• 8 or more years of Unified Communications experience.
• 2 or more years of project leadership experience.
• Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).
• Automation and scripting experience (PowerShell, APIs).
• Experience planning, designing, and implementing communications systems.
• Willing to travel up to 10%.
• Located within 50 miles of one of our Hub sites: Atlanta GA, Boston MA, Charlotte NC, Chicago IL, Dallas TX, Ft. Lauderdale FL, Louisville KY, Nashville TN, New York NY, or Tampa FL.

Preferred Qualifications

• Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
• Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).
• Demonstrated leadership in engineering delivery, platform transformation, and mentorship.
• Experience across Unified Communications ecosystems.
• Background in M365 governance, security, and compliance (Purview, DLP, retention).
• Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).
• Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.
• Cost analysis and vendor comparison experience.
• Certifications related to Unified Communications such as Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) or Automate Administration with PowerShell (AZ-040).

Work Environment

• This role may require up to 10% travel.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Associates who live and work from home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for their internet expense.
• Humana will provide telephone equipment appropriate to meet business requirements.

Pay

$117,600 - $161,700 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.