Microsoft 365 Collaboration Engineer (Technical Specialist)

Summary

The Microsoft 365 Collaboration Engineer is responsible for the design, implementation, administration, and optimization of the Microsoft 365 ecosystem. This role ensures a secure, scalable, and highly available collaboration platform that supports voice, video, messaging, and integration with enterprise applications.

Duties and Responsibilities

• Platform Engineering & Administration
  • Design, deploy, and manage Microsoft Teams environments in Microsoft 365.
  • Administer Teams policies (messaging, meetings, voice, app setup, compliance).
  • Manage Teams lifecycle (provisioning, classification, expiration, and archiving).
  • Optimize performance, reliability, and user experience across Teams workloads.
  • Support eDiscovery, legal hold, and auditing requirements.
  • Align Teams configurations with enterprise regulatory and risk frameworks.
• Integration & Automation
  • Integrate Teams with third-party applications and internal systems.
  • Support Power Platform (Power Automate, Power Apps) integrations with Teams.
  • Automate administrative tasks using PowerShell, Graph API, and scripting.
  • Support bots, connectors, and custom Teams app deployments.
• Monitoring & Support
  • Monitor service health, usage metrics, and adoption trends.
  • Troubleshoot incidents and service disruptions across Teams workloads.
  • Partner with service desk and incident management teams for escalation handling.
  • Document solutions, processes, and operational runbooks.
• Continuous Improvement & Adoption
  • Drive Teams adoption and best practices across the organization.
  • Identify opportunities for feature enhancements and platform optimization.
  • Stay current on Microsoft 365 roadmap and emerging Teams capabilities.
  • Provide guidance and training to technical teams and end users.

Basic Qualifications

- Bachelor's Degree or 4+ additional years of equivalent experience. - 5+ years of experience in Microsoft 365 or collaboration platform engineering.

Preferred Qualifications

- Strong expertise in Microsoft Teams and Microsoft 365 architecture. - Enterprise experience with Exchange Online, Azure AD (Entra ID), SharePoint Online, and OneDrive. - Hands-on experience with Teams policies and governance. - Strong analytical and troubleshooting skills. - Ability to communicate technical concepts to non-technical stakeholders. - Detail-oriented with a focus on governance and operational excellence. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in PowerShell scripting and automation. - Understanding of identity and access management, including SSO, MFA, and Conditional Access. - Knowledge of basic networking fundamentals (QoS, DNS, firewalls, latency, bandwidth planning). - Familiarity with Microsoft Graph API and automation frameworks. - Familiarity with Power BI dashboards for Teams usage, licensing and reporting. - Experience supporting enterprise-scale Teams or Unified Communications deployments. - Experience in regulated environments (financial services, healthcare, etc.) is a plus.

Preferred Certifications

- Microsoft Certified: Teams Administrator Associate (MS-700) - Microsoft Certified: Identity and Access Administrator Associate (SC-300) - Microsoft Certified: Azure Administrator Associate (AZ-104) - Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type

Office

Compensation Range

$70,000 - $140,000 Annual Salary

Huntington is an Equal Opportunity Employer.