Microsoft 365 Collaboration Engineer

Key responsibilities

• Work with internal team members and vendors to complete project work that supports and improves the firm’s internal and external collaboration strategy
• Support day-to-day operation of Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Groups, and related collaboration services
• Manage integrations, both within Microsoft 365 and with third-party software built for environment
• Support the firm’s ongoing migration to SharePoint Online and OneDrive
• Maintain clear processes and documentation for collaboration platforms
• Monitor Microsoft 365 service changes and help assess operational impact
• Ensure collaboration spaces follow firm policy, confidentiality expectations, and information governance requirements
• Triage and resolve support requests related to services owned by the team
• Identify recurring issues and recommend practical process improvements
• Document standard operating procedures as knowledge base articles and training

Skills and competencies

• Strong customer service mindset and ability to communicate clearly with technical and non-technical users
• Practical problem solver who can investigate issues, identify likely causes, and escalate appropriately
• Organized and detail-oriented, with good follow-through on tickets, requests, and documentation
• Comfortable supporting new features and learning about new software and firm-specific processes
• Able to work collaboratively with colleagues across business services, practice groups, and global offices
• Good judgment when handling access, permissions, confidential information, and external collaboration requests

Preferred experience

• Prior experience with legal, professional services, or other regulated environments
• Familiarity with iManage, Intapp Workspaces, Content Connector, or similar document/workspace integrations
• Exposure to Power Automate, Microsoft Graph, SharePoint REST API, or automation-assisted provisioning processes
• Experience supporting cross-tenant collaboration, B2B guest access, or external collaboration policies
• Familiarity with change management, incident management, and service management processes