Micro-credential Platform Administrator

Accountabilities

• Oversight of the administration, optimization, and ongoing support of digital credentialing systems while ensuring alignment with institutional goals and user needs.
• Manage the daily administration, configuration, maintenance, and continuous improvement of micro-credential platforms and related technology solutions.
• Act as a key connection point between academic departments, administrative teams, vendors, and IT groups to gather requirements, analyze needs, and deliver effective system solutions.
• Collaborate with internal stakeholders to coordinate the creation, approval, launch, modification, and retirement of micro-credentials.
• Manage credential and digital badge workflows, including setup, learner enrollment, completion tracking, verification, issuance, and lifecycle management.
• Maintain platform performance, data integrity, integrations, user access, and system dependencies while troubleshooting issues and coordinating resolutions.
• Support system upgrades, implementations, testing activities, process improvements, and documentation efforts, including user guides and training materials.
• Provide guidance and support to faculty, staff, learners, and administrators to encourage successful adoption and consistent platform usage.
• Analyze platform data, develop reports, and contribute insights that support program evaluation, operational improvements, compliance, and informed decision-making.

Requirements

• Bachelor’s degree with at least 1 year of relevant experience, or an equivalent combination of education and professional experience.
• Experience supporting credentialing platforms, digital badging systems, learning platforms, registration systems, or similar enterprise applications.
• Knowledge of micro-credentials, digital credentials, badges, and their role in competency-based education, stackable learning, and modular learning pathways.
• Familiarity with credential metadata, verification processes, issuer and learner workflows, credential lifecycle management, and digital achievement records.
• Experience with business systems analysis, requirements gathering, configuration, testing, troubleshooting, documentation, and user support.
• Knowledge of integrations, APIs, single sign-on solutions, data imports/exports, reporting tools, and workflow automation.
• Experience with learning management systems such as Canvas, Canvas Catalog, Cornerstone, or comparable platforms is a plus.
• Strong analytical, organizational, communication, and problem-solving skills with the ability to manage multiple priorities independently.
• Ability to build effective relationships with technical and non-technical stakeholders while delivering high-quality customer service.

Benefits

• Competitive salary range of $54,060 - $78,444 annually, depending on qualifications, experience, and position level.
• Remote work opportunity with flexibility based on organizational guidelines and approval.
• Comprehensive medical, dental, and vision insurance coverage.
• Robust retirement benefits designed to support long-term financial well-being.
• Generous paid time off, including vacation, sick leave, and holidays.
• Tuition benefits providing a significant education discount for employees and eligible family members.
• Opportunities for professional growth and continued learning.
• Opportunity to contribute to impactful education technology initiatives within a collaborative environment.
• Full-time employee benefits package supporting personal, professional, and financial wellness.