MIA Passenger Service Agent (Bilingual: English, French)

Job summary

The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

Requirements

• Professional fluency in both English and French (written and verbal)
• High School diploma or GED equivalent
• Relevant work experience in customer service
• Excellent communication skills (written and verbal) in country specific language
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Able to follow processes and procedures and apply a flexible approach when required
• Ability to type and learn airline specific computer reservation/ticketing software
• Willingness to work in inclement weather

Qualifications

• Passionate about customer service
• Additional languages desirable

Skills

• Customer service
• Fluency in English and French
• Communication skills
• Attention to detail
• Computer skills
• Flexibility

Pay

$21.91/hr

Schedule

Hours vary based on location and shift

Benefits

Swissport offers competitive benefits including health insurance, retirement plans, and paid time off.

About the role

Join a dynamic and fast-paced aviation industry as a key member of the Swissport team. We are committed to providing consistent and tailor-made solutions to enhance the customer experience globally.