MHSU Care Manager (Mobile Position - Gastonia, NC)

About the Role

The Mental Health Substance Use Care Manager focuses on working closely with community hospitals, providers, and stakeholders to engage adults and/or children/adolescents in mental health/substance use services. This position is responsible for providing proactive intervention and care management to ensure members receive appropriate assessment, oversight, and services. This is a mobile position with work done in various locations.

Responsibilities

• Provide education, referrals, and care management activities surrounding available services and supports, including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports.
• Link members to needed behavioral health and physical health care services, facilitating connections to primary healthcare through Community Care of North Carolina, the Health Department, or other community resources.
• Coordinate and link members to benefits.
• Complete initial and yearly Care Management Comprehensive Assessment and Care Plan.
• Conduct Care Team meetings, ensuring treatment team members participate to address member needs.
• Monitor progress toward goals identified in the Care Plan through in-person and collateral contacts with the member and their supports.
• Identify gaps in needed services and intervene to ensure appropriate care.
• Refer members to community resources.
• Oversee care transitions for members moving between clinical settings.
• Maintain accurate tracking and data for care management activities and outcomes.

Collaboration

• Serve as a collaborative partner in identifying system barriers with community stakeholders.
• Manage and facilitate Child/Adult High Risk Team meetings with DSS, DJJ, school systems, CCNC Care Managers, and other stakeholders.
• Work in partnership with LME/MCO departments to address identified needs within the catchment area.

Qualifications

• Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version).
• Considerable knowledge of the MHSU/IDD service array provided through the LME/MCO’s provider network.
• Knowledge of LME/MCO’s implementation of the 1915(b/c) waivers and accreditation.
• Highly skilled in addressing long and short-range goals and needs of individuals, ensuring appropriate service implementation.
• Exceptional interpersonal and communication skills.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Excellent problem-solving, negotiation, arbitration, and conflict resolution skills.
• Detail-oriented with ability to manage multiple tasks and priorities.
• Ability to make independent decisions, establish rapport, and maintain effective working relationships.
• High level of diplomacy and discretion in resolving issues.

Education/Experience Required

• Qualified Professional Care Manager:
  • Bachelor’s degree in a human service field and at least two years of full-time experience with the population served.
  • Bachelor’s degree in a non-human service field with at least four years of full-time experience with the population served.
  • Master’s degree in a human service field and one year of full-time experience with the population served.
• Provisionally Licensed Care Manager:
  • Master’s degree in a human service field and one year of full-time experience with the population served.
  • Current unrestricted LCSW-A, LCMHC-A, LCAS-A, or LMFT-A licensure.
• Licensed Care Manager:
  • Master’s degree in a human service field and one year of full-time experience with the population served.
  • Licensure as a registered nurse (RN) with two years of full-time experience with the population served.
  • Current unrestricted LCSW, LCMHC, LPA, LMFT, LCAS, or RN licensure in North Carolina.

Other Requirements

• Must reside in North Carolina.
• Ability to travel as needed to perform job duties.

Benefits

• Annual incentive bonus plan.
• Medical, dental, and vision insurance with low deductible/low-cost health plan.
• Generous vacation and sick time accrual.
• 12 paid holidays.
• State Retirement (pension plan).
• 401(k) Plan with employer match.
• Company-paid life and disability insurance.
• Wellness Programs.
• Public Service Loan Forgiveness Qualifying Employer.

Office Location: Mobile position; Available for Gastonia, NC

Projected Hiring Range: Depending on Experience

Closing Date: Open Until Filled