MH Unit Secretary/Unit Assistant

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to these values, all employees are expected to demonstrate the core success factors which tell us how we work together and how we get things done: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Coordinate unit activity, main point of contact between unit and transport, ancillaries, and physicians.
• Answer all calls by identifying department and name.
• Monitor new orders (transport and ancillary orders, added tests, etc.) and communicate to the appropriate nurse.
• Maintain and update physician pager numbers monthly for nurses, essential during downtime.
• Report any telephone problems to communications and escalate to Director/Supervisor as needed.
• Maintain a list of phone numbers of physicians in the area.
• Monitor that all patients have proper arm bands; contact registration/admissions for replacement.
• Maintain stock of lab/x-ray requisitions for downtime.
• Report printer and computer problems to the help desk, submit a ticket, and inform Director/Supervisor.
• Provide and track data such as pages to MD and response, discharge information, etc., as requested for department flow.
• Order and maintain accurate par levels for inventories.
• Assist in maintaining a safe environment and intervene appropriately; address patient concerns by notifying the charge nurse, Director, or Supervisor.
• Initiate and track facilities, BioMed, housekeeping, and IT-related problems/replacements/requests via work orders.
• Notify BioMed department of malfunctioning equipment, arrange repair requests, and track equipment to ensure its return to the department.
• Copy charts and other materials as requested.
• Maintain and track compliance with BLS, TB, Fit testing, and all minimal job requirements.
• Participate on committees as requested.
• Relay accurate messages to appropriate personnel in a timely manner.
• Participate in quality improvement projects as requested by Director.
• Respond to staffing needs of the healthcare team by cross-training and floating to other units.
• Perform all other duties as required for improved function and in meeting unit goals.
• Make staffing calls to fill holes as directed.

Management of Time and Resources

• Complete work assignments within an acceptable time frame.
• Use time and resources to the best possible advantage for successful completion of job responsibilities.
• Develop and maintain efficient working relationships.
• Be reliable in respect to attendance and punctuality.
• Recognize the importance of team efforts and partner with others to achieve positive outcomes.

Quality

• Be part of a team effort to ensure quality services.
• Offer creative solutions or alternatives to issues or concerns.
• Produce quality results and continually strive to improve the quality of work.
• Accept responsibility for all work performed and take appropriate corrective action as needed.
• Monitor paper documentation to ensure dates, times, and signatures are documented.
• Keep the nursing desk clean and tidy.
• Ensure appropriate books, manuals, and forms are in the correct place and current.
• Where telemetry exists, inventory boxes and check on discharge that the box is in its slot.
• Organize workspaces as requested by the Director of the department.

Requirements

• Certified Nursing Assistant Certification
• Demonstrates computer knowledge
• Knowledge of medical terminology
• Customer service skills
• High School Education
• Ability to assist lifting and carrying up to 20 lbs.
• Ability to sit for an extended period of time
• BLS (Basic Life Support)

Preferred Qualifications

• College degree preferred
• Previous experience in role preferred

Pay

$20.01-$29.21

Schedule

24 hours - Days (7:00 AM - 3:30 PM), every other weekend/holiday