Mgr-Service Center 2

Position Overview

About the role

Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

Responsibilities

• Lead, educate and develop employees
• Monitor education of all new employees
• Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely
• Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
• Implement company policy in all matters including hires, disciplinary issues and terminations
• Maintain a clean and safe working condition of the facility and equipment
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
• Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Aid customers with rate quotes, claim information and setting appointments
• Review data on claims and investigate
• Organize safety teams and facilitate meetings
• Monitor actual performance data and gather information for reporting
• Comply with all applicable laws/regulations, as well as company policies/procedures

Requirements

• High school diploma or equivalent
• One year’s experience in the transportation industry in an operations leadership role or related position
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred
• Proven leadership and interpersonal skills
• Multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong communication skills (written, verbal and visual)
• Able to work in a remote location, taking self initiative without requiring immediate local supervision

Qualifications

• Must possess high school diploma or equivalent
• Must have one year’s experience in the transportation industry in an operations leadership role or related position

Skills

• Leadership and interpersonal skills
• Multi-tasked oriented and possess good organizational skills
• Microsoft Office proficiency (Word, Excel, PowerPoint)
• Strong communication skills (written, verbal and visual)
• Ability to work in a remote location, taking self initiative without requiring immediate local supervision

Benefits

• Paid time off: 6.67–13.34 hours vacation per month based on service time
• 8 paid holidays
• Health, vision, dental, AD&D, STD & LTD insurance
• Employee Assistance Program
• Personal/sick paid time
• 401(k) retirement savings plan
• Bonus potential
• Tuition reimbursement
• Adoption assistance
• 2 weeks paid parental leave
• Paid bereavement
• Employee discounts

Pay

Annual Salary: $100,559.00 - $160,894.00

Schedule

Not specified