MGR, RETAIL I - RETAIL FOOD - XAVIER UNIVERSITY, OH

Job Summary

Chartwells Higher Education is seeking a self-motivated individual for the role of a Retail Food Service Manager at our new location at Xavier University opening in August 2026. In this role, you will advise the day-to-day operations and financial success of a newly opening retail foodservice location. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation.

Key Responsibilities

- Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our associates. - Ensures customer satisfaction and good public relations through the safe and efficient uses of resources. - Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards. - Trains associates in customer service, proper portioning, cashier skills, and safety/sanitation. - Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. - Communicates effectively with all team members, clients, and students. - Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Preferred Qualifications

- B.S. Degree or A.A. Degree plus three years of directly related experience preferred. - Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training. - Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation. - P&L accountability and contract-managed service experience is desirable. - Experience with cash retail operations. - Retail marketing experience is highly desirable. - Supervisory, leadership, management, and coaching skills. - Good communication skills both written and verbal. - Ability to communicate on various levels to include management, customer, and associate levels. - Knowledge of financial, budgetary, accounting, and computational practices. - Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet.

Benefits

- Medical - Dental - Vision - Life Insurance/AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave

About the Role

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.