Mgr Patient Access Operations, Contact Center Administration, FT 8:30A-5P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization
• Oversees patient flow across multiple service lines, departments, and sites as a cross-functional leader
• Develops, interprets, and applies departmental policies and standardized workflows
• Implements process change identified through the Revenue Cycle process or regulatory audits
• Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions
• Manages initiatives in support of patient satisfaction standards and objectives
• Provides financial analysis and strategic planning, as well as oversees budgetary controls in partnership with various levels of management and Finance
• Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

Requirements

• Bachelor’s Degree (Healthcare preferred) with a minimum of 5 years’ experience in healthcare leadership
• Certified Healthcare Access Manager (CHAM) preferred
• Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines
• In lieu of Bachelor’s Degree, a minimum of 6 years’ experience in healthcare leadership
• Excellent verbal and written communication skills with an emphasis in problem resolution
• Ability to multitask, especially during stressful situations
• Professional, detail-oriented team player
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications
• Bilingual English, Spanish/Creole preferred
• Minimum 5 years of required experience