Mgr-Operations

About the role

Assist the Customer Service Center Manager in executing the day-to-day operations of a single or multilocation Customer Service Center and its product distribution, storage, sales and service activities. Oversees Technical Service and/or Distribution related operations and personnel. Assist with the day to day operations of a local Customer Service Center (CSC), focusing on service, distribution, and storage activities. Design and execute service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours. Maintain the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing. Maintain fuel, distribution and service-related inventory quality compliance and control. Oversee and manage the daily distribution and/or service workload, project workforce and material needs to ensure seasonal demand coverage and service. Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the company reach its goals.

Responsibilities

• Ensure that Company and Government safety, policy and regulatory standards are met at all times and maintain zero preventable accidents.
• Manage the vehicle fleet.
• Coordinate vehicle preventative maintenance, repairs, scheduling and licensing.
• Optimize tank utilization.
• Maintain fuel, distribution and service-related inventory quality compliance and control.
• May be responsible for design and/or execution of Service processes and procedures, which may include preparation of work orders, requisition of new parts and instruments, repairs and service work, completion of job folders, production schedules, Service Technician dispatch from home procedures and other related activities.
• May be responsible for design and/or execution of Distribution processes and procedures, which may include route forecasting and preparation, daily dispatch, scheduling and managing to the 4 days, 10 hours per day standard for Drivers, and other related activities.
• Maximize productivity by managing to established efficiency and productivity standards and achieve least cost distribution, while maintaining superior customer service.
• Implement and manage changes in work practices and equipment use to increase individual employee and Distribution/Service team efficiency.
• Oversee and manage daily Distribution and/or Service workload, project workforce and material needs to ensure seasonal demand coverage and service.
• Execute Company designed service pricing programs (such as flat rate pricing) and operational procedures to optimize profitability.
• Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the business reach its goals.
• Appropriately address underperformance before it impacts the business.
• Coach, motivate and energ