Mgr Liability Claims

General Summary

Manages Liability Claims Department for Dallas Area Rapid Transit's (DART) Risk Management Division. Responsible for all Risk Management Open Records Requests. Develops and monitors section budget. Supervises 7 employees and oversees contracts totaling approximately $100,000.

Essential Duties and Responsibilities

• Manages personnel involved in activities related to liability claims.
• Interviews, selects, develops, trains, evaluates, and if necessary, recommends termination of subordinate personnel according to established policies, procedures, and guidelines to include EEO and Affirmative Action.
• Reviews all accident/incident reports for entire agency (Bus, Rail, NRV), assigns claim numbers, orders police reports, determines files for subrogation on each.
• Sets up claims for adjusters and oversees investigation to ensure liability has been properly determined, procedures have been followed, timely and equitable settlements have been made within established limits of authority.
• Performs quarterly review of current lawsuits with proper DART attorney and oversees the defense/settlement of lawsuit.
• Conducts quarterly audit of all claim files with handling adjuster and makes recommendations on how to proceed towards settlement.
• Reviews files and authorizes settlements up to $15,000.00.
• Negotiates and makes disposition of claims within established limits of authority.
• Aids staff in determining liability on individual claims and directs line of negotiation with claimant or their attorney.
• Investigates and prepares response on complaints for President/Executive Office and Customer Service.
• Collaborates with DART's Legal Department concerning lawsuits; attends depositions, mediations and trails as necessary.

  Minimum Knowledge, Skills, and Abilities Required

  • Bachelor’s degree from an accredited college or university in Business Administration, Finance, or related field.
  • Six (6) years progressively more responsible liability claims experience to include a minimum of three (3) years experience supervising a liability claims adjustment staff.
  • Casualty License required by the State of Texas.
  • Proficiency with camera, tape recorder, beeper, mobile phone, and investigative equipment and tools.
  • Valid Texas A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) consecutive months in order to operate DART non-revenue vehicles.
  • Pass a Department of Transportation (DOT) physical (medical) examination, which includes a drug screen in order to operate DART non-revenue vehicles.
  • Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
  • Ability to be dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
  • Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Ability to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
  • Ability to use rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems.
  • Ability to quickly develop technical understanding; is good at learning new industry, company or technical knowledge.
  • Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
  • Ability to read a situation quickly. Good at focused listening. Can effectively negotiate difficult agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.