MGR-IT Clinical Applications

About the role

The Manager, IT Clinical Applications – Research is a key leadership role within the Research Technology team in Technology and Digital Solutions (TDS). This role leads a high-performing team of clinical application analysts and technical specialists responsible for the implementation, support, and continuous enhancement of our clinical research application suite—with a primary focus on Epic Research and our Clinical Trial Management System (CTMS). Reporting to the Director of Research Technology, this position blends strategic people leadership with technical and operational acumen to translate clinical research needs into robust workflows, reliable service delivery, and scalable technology solutions.

Responsibilities

• People Leadership & Talent Development: Lead, coach, and mentor a team of application analysts; foster psychological safety, set performance objectives, support individual career growth and onboarding, and balance team capacity across key initiatives and operational demands.
• Service Delivery & Operational Excellence: Own end-to-end service delivery and SLA performance for Epic Research, CTMS, and related research applications; drive incident resolution, maintenance cycles, ServiceNow operational tracking, and continuous improvement.
• Strategic Alignment & Governance: Collaborate with principal investigators, clinical research coordinators, School of Medicine leadership, and hospital operational leaders to understand evolving research workflows; guide requirements gathering, solution design, and technical roadmap sequencing.
• Cross-Functional Collaboration: Partner closely with peer IT managers across Integration, Infrastructure, Enterprise Analytics, and Informatics, as well as external technology vendors, to ensure seamless interoperability and system stability across the enterprise.

Requirements

• 9+ years of progressively responsible healthcare IT experience or equivalent.
• Demonstrated capability in leading teams, projects, or complex application portfolios within a healthcare provider or academic medical center setting.
• Technical & Domain Expertise: Experience with electronic health records (EHR) and clinical research workflows is required. Experience with Epic Research modules, billing integrations, or related clinical applications is strongly preferred. Clinical trial management systems (CTMS) experience is strongly preferred.
• Education: Bachelor’s degree in IT, Computer Science, Health Administration, Life Sciences, or a related field (or equivalent combination of education and directly related experience).
• Leadership & Interpersonal Strengths: Proven ability to operate effectively under ambiguity, navigate complex organizational dynamics, build trust with clinical and research stakeholders, and translate high-level strategy into sprint- and quarter-level execution.

Qualifications & Ideal Candidate Profile

• Experience: Five (5) years of progressive responsibility and directly related work experience required. Experience in a health care provider setting is strongly preferred. Health care adjacent or life sciences experience may be considered.
• Education Qualifications: Bachelor's Degree in a work-related discipline/field from an accredited college or university required.
• Required Knowledge, Skills and Abilities:
  • Knowledge: Background, experience, and performance that promotes a high level of credibility with clinical and research professionals; understanding of the assigned application portfolio and how it maps to clinical/business/research workflows; general knowledge of IT governance models and decision rights; AI tooling landscape relevant to the domain; understanding of Electronic Health Records and/or other key vendor fundamentals; performance management mechanics; team capacity management/skills inventory; near-term roadmap sequencing and dependencies; SLA structures and the incident/ticket lifecycle.
  • Skills: Coordinating service delivery across user groups; hands-on technical troubleshooting and operational problem-solving; day-to-day coaching and performance feedback delivery; prioritization and tradeoff communication to stakeholders; excellent written, verbal, diagrams/flows, and instructional content delivery; interpersonal skills focused on motivation and positive attitude; conflict navigation; effective delegation; conducting effective 1:1s and individual development planning; resourcing and workload balancing; hiring and onboarding.
  • Abilities: Fostering effective working relationships; planning, organizing, and implementing work; judgment in ambiguous situations; coaching conversations; reading organizational dynamics; diagnosing performance gaps; building psychological safety.
• Preferred Knowledge, Skills and Abilities:
  • Knowledge: Standard IT, health system, and university policies and how team-level processes may map into them.
  • Skills: Translating strategic direction into sprint/quarter-level execution.
  • Abilities: Holding a team accountable to a roadmap while adjusting for reality.