Mgr, Inside Sales

Job Summary

Manage the day-to-day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquires about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions.

Major Tasks, Responsibilities And Key Accountabilities

• Reviews estimates, quotes and sales orders written by the inside sales staff.
• Observes and evaluates work performance staff, provides instruction and assigns duties.
• Administers guidelines for consistent quoting.
• Follows-up with customers to ensure satisfaction.
• Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Affords assistance in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment.
• Reviews the Back Order Report daily and expedites any pending back orders.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided.
• Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Affords assistance in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Contributes to add-on sales by maintaining a high level of product knowledge.
• Attends all assigned product knowledge meetings and workshops.

Nature and Scope

Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles and practical experience. Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

• Must be a minimum of 18 years of age or older.
• Must pass pre-employment assessment(s) if applicable.

Education And Experience

• Typically requires BS/BA in related discipline.
• Generally 7+ years experience in related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.