Mgr - Information Systems

About the role

As the Information Systems Manager, you are an integral part of the IT Infrastructure and Operations Team (I&O). This role collaborates closely with the I&O team to troubleshoot intricate IT issues, manage computer system updates, and install hardware and software to meet diverse departmental needs. Leading a team of direct reports, you will drive operational and service management processes to achieve quality, efficiency, and agility objectives within the Windows and Linux server landscapes.

Responsibilities

• Manage a team responsible for server infrastructure, including 24/7 monitoring of all server/system infrastructure.
• Troubleshoot and support Windows and Linux servers and systems.
• Maintain mission-critical servers and systems.
• Oversee the design, setup, and configuration of infrastructure services.
• Develop, administer, and monitor security systems.
• Create and manage operational procedures, records, documents, and technical diagrams to ensure streamlined workflows and documentation accuracy.
• Oversee and evaluate the productivity and performance of IT staff, conduct performance reviews, and prioritize tasks to optimize team efficiency.
• Participate in on-call assignments and respond to emergencies for after-hours support.
• Strategize and develop long-term schedules for timely updates to company computer systems and cybersecurity measures.
• Investigate new business technologies and IT software solutions to enhance the organization’s computer systems.
• Implement software programs and innovative technologies aligned with organizational goals.
• Act as a key liaison for internal business partners, ensuring timely delivery of products and services that support business operations.
• Undertake other relevant duties assigned by management, maintaining flexibility and adaptability in response to changing organizational needs.

Requirements

• Bachelor’s or Master’s degree in computer science, information systems, business administration, or a related field, or equivalent years of experience (one year of professional experience for each year of college requested).
• Minimum of 5 years of experience supporting systems as an administrator, analyst, engineer, or related role.
• Minimum of 2 years of supervisor/managerial experience.
• Experience with cloud-based services, preferably AWS.
• At least one of the following industry certifications/endorsements is strongly desired: AWS, Azure, Microsoft, Nutanix, and VMWare certifications.

Skills

• Strong troubleshooting and analytical skills.
• Good communication and collaboration skills, both written and oral.
• Client management skills, including gaining buy-in for new solutions.
• Business Acumen: Knowledgeable in current and future policies, practices, trends, technology, and information affecting the business and organization.
• Communicate for Impact: Devote time and resources to communicate strategic vision, direction, priorities, and progress.
• Leading People: Ability to develop and implement strategies to maximize employee performance and foster engagement.
• Managing Transitions/Change Management: Effectively plan, manage, and communicate changes in processes with stakeholders.
• Relationship Management: Build and maintain relationships with internal partners to complete projects and meet objectives.
• Strategic Agility: Balance daily tasks with strategic actions that impact long-term organizational viability.

Travel

This position is expected to travel approximately 25% or less. A passport is recommended but not required.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts.
• Supplemental insurance including critical illness, hospital indemnity, and accidental injury.
• Dental and vision insurance.
• Basic life and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• 401(k) retirement plan.
• Paid time off (approximately 2 weeks, accrual begins on day 1).
• 10 employer-paid holidays.