Mgr I, Sales

About the role

InComm Payments is seeking a Manager I to join the fast-growing VanillaDirect business. This role supports the VanillaDirect Sales, Account Management, and Marketing functions.

Responsibilities

• Support the sales team with pipeline management, reporting, forecasting, and CRM administration.
• Cook up sales strategy, proposals, and presentations.
• Facilitate and lead introductory sales calls and referral meetings.
• Collaborate with legal and product teams on contract development and new customer onboarding operations.
• Oversee day-to-day account management, including operational support, issue resolution, and escalation handling to maintain strong partner satisfaction.
• Develop and execute strategic account plans to identify growth opportunities, expand product adoption, and optimize partner performance.
• Collaborate with cross-functional teams (including product, legal, finance, and operations) to drive initiatives that enhance partner success.
• Analyze partner performance data, financial trends, and market insights to drive data-informed decision-making.
• Product Marketing, Brand Asset Management and Development, Messaging and Value Proposition Development, Campaign Management and Execution, Sales Material Maintenance and Development, general copy writing, and Press Release assistance.
• Work in partnership with product, sales, creative, merchant account teams, PR, and legal to ensure consistent and effective marketing messaging, collateral and partner UX design.
• Foster strong, productive interpersonal relationships with external partners and internal support team to ensure our customers are receiving a best-in-class experience.

Qualifications

• Excellent written, verbal and presentation communication skills.
• Strong organizational and project coordination abilities.
• A proactive, self-starter attitude with the ability to manage competing priorities.
• A strong attention to detail and a commitment to delivering high-quality work.
• A commercial awareness with an ability to identify opportunities to support business growth.
• An analytical mindset with experience interpreting data and preparing reports.
• Proficiency in Microsoft Office or Google Workspace, particularly Excel or Sheets.

Skills

• Experience in sales, account management, or marketing.
• Experience in payments, financial services, fintech, SaaS, retail or technology is advantageous but not essential.

Education

Bachelor's degree required.