Mgr, Customer Technology Svs, IIE

Responsibilities

• Develops, implements, and directs School of Medicine and Dentistry information systems and the customer technology staff.
• Manages a diverse customer technology team, including staff responsible for system administration, student IT help desk operations, and general IT support.
• Specifically oversees IT support for technology in educational spaces, PCs in public presentation spaces, library technologies, and the Institute for Innovative Education staff (~60 users).
• Oversees and coordinates comprehensive customer service support for all IT clients, including supporting varied student IT needs and the lifecycle management of approximately 400 PCs (public/lab and staff).
• This includes the management of mobile device deployment, configuration, and troubleshooting.
• Participates in the design and coordination of organization-wide strategy for information initiatives.

Requirements

• Bachelor's degree and 5 years of related experience required.
• 1 year of experience in a leadership or supervisory capacity preferred.

Qualifications

• Exceptional customer service skills and ability to respond appropriately to environment and audience.
• Strong problem-solving skills.
• Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change.
• Advanced level of PC and Windows experience and understanding and a basic understanding of networks, LAN's, WAN's, TCP/IP, etc.
• Proven hands-on experience with PC maintenance, deployment, and basic system/server administration tasks.
• Experience managing or overseeing staff responsible for server administration (virtual environments), Active Directory account management, and IT help desk operations.
• Demonstrated experience with Mobile Device Management (MDM) platforms, specifically JAMF, for the deployment, configuration, and lifecycle management of iOS devices, particularly student iPads.

Skills

• Project management principles.

Benefits

Commensurate with experience.

Pay

$86,900.00 - $130,300.00

Schedule

24/7/365 coverage required.