Mgr, Cortex Cloud Premium Success

Job Summary

The Manager, Cortex Cloud Consulting Services, is responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. This includes driving innovation, optimization, and platform and services adoption across the commercial ecosystem with a focus for renewals and product expansion. You support technical deployments with customer journeys that span the Cortex and Prisma Cloud portfolio, and serve as a point of escalation for the Cortex and Prisma Cloud portfolio of customers. A key focus of this role is focused on people management, career growth, and team culture development.

Qualifications

• 5+ years of professional services and customer escalations experience, with least 3+ years in a management role
• Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships
• Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion
• Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management
• Skilled in customer escalations with experience in account management and project management
• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Strong understanding of security principles, vulnerability management, and industry best practices
• Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
• Expertise with container technologies, such as Docker
• Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab
• Expertise in software development, including but not limited to automated testing, version control, and OOP
• Understanding of DevSecOps and Shift Left
• Travel up to 25%

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• $142,000.00 - $229,000.00/yr

Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

This role is not eligible for immigration sponsorship.