Mgr-Control Mgmt

About the role

The U.S. Consumer Services Control Management Governance team establishes the Operational Risk and Controls strategy for US Consumer Services. This role focuses on embedding control management into the day-to-day operations of the organization, involving extensive collaboration with multiple partners across business units, functional areas, and geographies.

Responsibilities

• Facilitate the day-to-day internal and external exam management process, working with Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).
• Advise on execution plans for operational risk management within the business unit (BU), including BU-specific guidelines and project plans.
• Support the development of the operational risk framework to enable effective risk management and decision-making in the BU.
• Manage details of specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee), and share insights and lessons learned across forums.
• Support the development of BU-specific procedures and additional standards (e.g., escalation protocols) related to the execution of Operational Risk Management programs.
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication.
• Administer implementation of key training initiatives that align with Operational Risk Management.
• Facilitate processes to ensure and monitor the integration of regulatory changes and updates into the Operational Risk framework and training materials.
• Support sharing insights, best practices, themes, etc., across the enterprise.

Requirements

• 3+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).
• Understanding of critical operational risk management lifecycle activities.
• Strong project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Employment eligibility to work with American Express in the United States (the company will not pursue visa sponsorship for this position).

Qualifications

Preferred Qualifications:

• Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:
  • Translating operational risk strategy and appetite into execution guidelines.
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds.
  • Overseeing the implementation of operational risk governance frameworks.
  • Communicating and ensuring understanding and adherence to operational risk procedures and standards.
  • Facilitating operational risk exam management processes.
• Experience in the financial services industry.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

For a full list of Team Amex benefits, visit the Colleague Benefits Site.