Mgr Case Mgmt & Care Coord

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts™ in the region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.

About the Department

The Case Management and Care Coordinator Program empowers patients and their families to achieve the highest possible level of functional health. The program supports families in developing the skills and confidence needed to independently coordinate care and manage their child’s and family’s needs. Its goals are to enhance the patient and family experience, improve population health outcomes, and reduce overall costs. Staff partner with patients and families in the context of their health care home (HCH) / medical home to identify and provide support resources across the continuum of the child’s services. The child’s care coordination team includes the child and their family, primary care provider (PCP), individual health care home clinic coordinators, and appropriate ACC staff (APRN, RN, and service coordinators). This team collaborates to support efficiency and accuracy in meeting patient/family needs. Support occurs through in-person contact at clinic appointments, in the care coordination office, as well as telephonic and video visits.

About the Role

The Manager, Care Coordination & Case Management is the accountable operational leader for daily execution of Care Management work performed by Case Management across inpatient services and Ambulatory Care Coordination. The Manager provides frontline leadership, ensures consistent standard work, supports staff development and performance, and owns operational adoption and sustainability of key initiatives (e.g., discharge efficiency work, Epic optimization, interdisciplinary standardization, and transitions of care).

Location: On-site, all campuses

Responsibilities

• Lead daily operational execution of Care Management across inpatient and ambulatory settings.
• Ensure consistent standard work and support staff development and performance.
• Drive operational adoption and sustainability of key initiatives such as discharge efficiency, Epic optimization, interdisciplinary standardization, and transitions of care.
• Collaborate effectively with patient care leaders, providers, revenue cycle partners, payers, and community agencies.
• Monitor trends and drive sustained improvement using a data-informed approach.
• Develop care management approaches for racially, ethnically, culturally, and socio-economically diverse patient populations.

Requirements

• Active RN license required.
• BLS certification required.
• Case Management Certification preferred.
• Bachelor's degree in Nursing required.
• Master's degree in Nursing, Healthcare Administration, or related field preferred.
• 3+ years of progressive leadership experience in care management, care coordination, or related patient flow/discharge operations.
• Experience across both inpatient and ambulatory settings preferred.
• Experience leading operational change adoption (e.g., workflow redesign, EMR/Epic optimization, standard work).
• Experience with care coordination/case management evidence-based practices and resources for benchmarking processes and outcomes.

Skills

• Strong working knowledge of care management practice, discharge planning, transitions of care, and documentation/regulatory expectations.
• Ability to lead operational execution while balancing quality, experience, cost, and throughput priorities.
• Skilled in coaching, performance management, conflict resolution, and escalation management.
• Proficient in Microsoft tools; Epic experience (Compass Rose) preferred.
• Understanding of health disparities and health equity.
• Desired characteristics: collaborative, adaptable, systems thinking, continuous improvement mindset, navigates change effectively.

Pay

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries are based on full-time employment (40 standard hours per week) and will be prorated for part-time positions. Individual pay rates consider a wide range of factors including market indicators, skills, education, training, credentials, experience, internal equity, and organizational needs.

Benefits

This position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.