MGR BRANCH LEVEL 1

AirReps, a division of Daikin Comfort Technologies North America, is seeking a Showroom/Warehouse Manager (Applied Rep) for its Bellevue, Washington location. The role oversees warehouse operations, the parts showroom and counter, and the aftermarket parts function, building a capable, engaged, and customer‑centered team while ensuring safety, efficiency, and profitability.

Responsibilities

• People Leadership and Team Development: Lead, coach, and develop warehouse associates, drivers, and customer service representatives through regular one‑on‑one meetings, feedback, recognition, and performance discussions; create an inclusive, accountable culture focused on service, collaboration, trust, and continuous improvement; set clear expectations, priorities, and performance goals; identify development needs and provide training, mentoring, and cross‑training; monitor workload and staffing, assign responsibilities, and ensure resources are available; address performance and employee‑relations matters with HR; serve as an approachable resource for employees, customers, and cross‑functional partners.
• Warehouse Operations and Safety: Manage day‑to‑day warehouse activities, ensuring timely and safe completion of duties; establish practices and protocols for efficient operations and continuous improvement; enforce safe use of equipment, conduct forklift and truck inspections, maintain or replace malfunctioning equipment; keep warehouse and showroom organized, well‑stocked, and free of safety or security hazards; process and document transactions and reports (cycle counts, inventory, driver records, safety incidents, damaged product); coordinate with other departments for timely and safe shipments; assist with material handling, operate hand and power equipment, and load/unload trucks as needed.
• Forecasting and Inventory Management: Own parts demand forecasting using sales history, installed base, service requirements, seasonality, market trends, and customer input; partner with Sales, Service, Projects, Operations, and Supply Chain to translate demand into inventory plans; establish stocking levels, reorder points, safety stock, and replenishment priorities; balance product availability with working‑capital objectives, inventory turns, and storage capacity; conduct cycle counts, audits, and inventory reporting; monitor stockouts, backorders, excess inventory, aging, and obsolescence, leading corrective actions; improve forecast accuracy through regular reviews.
• Parts Showroom and Counter Operations: Oversee daily showroom and counter functions, including staffing, coverage hours, opening/closing procedures, and walk‑in/will‑call customer experience; maintain showroom appearance, product presentation, and organized, well‑stocked displays; determine product assortment based on demand, seasonality, margin, and buying patterns; ensure accurate pricing, labeling, and signage; manage point‑of‑sale transactions, cash handling, returns, warranty exchanges, and end‑of‑day reconciliation; conduct showroom inventory cycle counts and reconcile discrepancies; coach counter staff on product knowledge, add‑on selling, and rapid resolution of customer needs.
• Cross‑Functional and Supplier Collaboration: Build effective relationships with Sales, Service, Project Management, Operations, Finance, and Supply Chain; maintain professional relationships with manufacturers and suppliers to improve availability, lead times, and issue resolution; communicate inventory risks, demand changes, service issues, and business opportunities to leadership and stakeholders.
• Performance Measurement: Establish, track, and communicate department KPIs (revenue, gross margin, forecast accuracy, fill rate, stockouts, backorders, inventory turns, aging, quote response time, quote‑to‑order conversion); use data to identify root causes, set priorities, and create measurable improvement plans.
• Nature & Scope: Lead people, processes, and department performance with limited supervision; coordinate daily activities of warehouse and showroom teams; set priorities to ensure task completion; balance customer needs, team capacity, inventory availability, and financial objectives; manage complex priorities and resolve issues through collaboration, data analysis, and timely decision‑making; coach employees and review quality, productivity, and accuracy of work; spend no more than 20% of time performing supervised work.

Requirements

• 5+ years of experience in warehouse or shipping operations, HVAC aftermarket parts, inventory management, service coordination, supply chain, or technical sales.
• 3+ years of people management or team leadership experience, including coaching and performance management.
• Demonstrated responsibility for forecasting and inventory performance (preferred).
• Experience overseeing a parts counter, will‑call desk, or retail/wholesale showroom (preferred).
• Associate degree from a two‑year college or technical school, or equivalent combination of education, training, and relevant experience.
• Bachelor’s degree in business, supply chain, operations, or a related field (preferred).
• High school diploma or GED equivalent.
• Valid forklift operator certification and ability to safely operate a forklift; ability to train and certify warehouse associates and drivers.
• Physical ability to perform essential responsibilities with or without reasonable accommodations.

Skills and Knowledge

• People leadership, coaching, performance management, and team‑building.
• Strong communication, interpersonal, conflict‑resolution, and relationship‑management skills (verbal, written, presentation).
• Experience with demand forecasting, inventory planning, replenishment, cycle counts, and inventory optimization.
• Extensive knowledge of warehouse/inventory management and ability to analyze sales and inventory data.
• Strong knowledge of HVAC systems, aftermarket parts, and related customer applications.
• Retail or wholesale counter operations expertise, including merchandising, pricing accuracy, and point‑of‑sale/cash handling controls.
• Customer‑focused, organized, collaborative, with high‑quality service skills and ability to handle difficult customers positively.
• Excellent problem‑solving, judgment, work ethic, and integrity.
• Proficiency with ERP/CRM platforms, Microsoft Excel, Word, PowerPoint, Outlook, and related business tools.
• Ability to safely operate a forklift and follow safety protocols and regulations.
• Preferred: Knowledge of HVAC products and industry trends; B2B experience; experience managing a parts counter or showroom.

Benefits

• Comprehensive benefits package effective on day one for full‑time direct hires.
• Healthcare and dental insurance.
• Life and long‑term disability insurance.
• 401(k) retirement plan.
• Paid time off (various types).
• Training programs to develop new skills.
• Growth opportunities within a global company backed by Daikin Industries, Ltd.

Pay

Salary range: $80,168.40 – $95,000 annually.