Mgr, Benefits

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success.

About the Role

The Benefits Manager is responsible for the end-to-end administration of employee benefits and leave programs. Reporting to the Director, Benefits, this role ensures accurate, compliant, and efficient processing while delivering high-quality employee experience across benefits and leave management. The position partners closely with Payroll, Finance, HRBP, and external vendors to maintain operational excellence and regulatory compliance.

Responsibilities

• Oversee day-to-day administration of health, welfare, wellness and retirement programs.
• Manage benefits billing, reconciliation, and vendor payments.
• Partner with Finance on payroll reconciliations, accruals, and reporting.
• Ensure payroll deductions match 401(k) provider records & benefit premium deductions to prevent funding delays.
• Ensure accurate eligibility, enrollments, and life event processing.
• Serve as an expert resource for employees, helping to resolve escalated benefit issues and questions.
• Manage the administration of the leave programs including FMLA, state leaves, and company policies.
• Partner with employees and managers to support seamless leave experiences.
• Oversee Affordable Care Act (ACA) compliance and reporting.
• Responsible for annual reporting to Centers for Medicare & Medicaid Services (CMS).
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, FMLA, and applicable state benefit laws.
• Support audits and maintain documentation for all department processes and controls.
• Complete yearly 401k, & Workers' Compensation Audit with a third party.
• Complete all yearly True-up reporting and payments.
• Maintains reporting of benefits metrics, capturing, enrollment, cost and trend.
• Works with third party systems.
• Performs data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends.
• Researches and resolves eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification and corrective actions.
• Ensures appropriate and timely communications and employee education.
• Partners with HR Business Partners and Talent Acquisition to ensure benefit programs support recruitment and retention goals in key labor markets.
• Serves as Benefits department representative and/or facilitates benefits presentations at company events, state functions, OE Support or company Health & Wellness Fairs as needed.
• Provides support to the Director in key initiatives as needed.

Required Qualifications And Skills

• Able to maintain confidentiality.
• Strong attention to detail and ability to manage complex, sensitive data.
• Experience working in a team environment as a team leader/facilitator/influencer.
• Excellent verbal and written communication skills, articulate presentation skills, and self-motivation.

Job Requirements

• 5 years of experience in benefits administration.
• Experience With Benefits Billing And Vendor Management.
• Experience with leave of absence administration and compliance requirements.
• Working knowledge of SOX controls, audits, and compliance frameworks highly preferred.
• Required knowledge of all Microsoft Office Products.
• Demonstrated creativity and experience in creating and implementing programs that match employee needs, lifestyles, and interests.
• Must be willing to be trained in all department functions to help support during peak times.
• Must be willing to travel and conduct presentations in person.