MGR-BEHAVIORAL HEALTH

Location: Lansing, MI

About the role

The Department Manager is responsible for unit operations, ensuring associate engagement, physician alignment, and patient satisfaction. This role delivers safe, quality care according to current evidence-based standards of practice, promotes shared decision-making, and manages unit resources including staff scheduling and provision of necessary equipment and supplies. The manager is accountable for nursing-sensitive indicators, core measures, and other identified outcome measures on the unit.

Responsibilities

• Empower associates through delegation of clear responsibility, authority, and accountability.
• Oversee recruitment, selection, and retention of personnel.
• Ensure compliance with hospital, state, federal, and accreditation regulations related to patient care and the physical environment.
• Communicate shared vision, mission, and values to motivate achievement of strategic goals.
• Manage staffing, scheduling, and appropriate utilization of personnel.
• Develop, implement, monitor, and maintain accountability for the budget in the defined area of responsibility.
• Oversee outcomes such as nursing-sensitive indicators, core measures, HCAPS, patient satisfaction, and associate satisfaction.
• Develop, implement, and evaluate action plans for continuous performance improvement.
• Provide a safe environment through best practices for patients, families, and caregivers.
• Create a learning environment that promotes evidence-based practice.
• Ensure appropriate orientation, education, credentialing, and professional development of associates.
• Monitor associate performance, providing coaching, recognition, counseling, and avenues for improvement.
• Maintain professional relationships with healthcare team members, patients, and families.
• Ensure a safe work environment that minimizes work-related illness and injury.

Requirements

• Current State of Michigan RN Licensure.
• Basic Life Support (BLS) certification.
• Professional certification appropriate to practice (preferred).
• Minimum of 2 years of nursing lead, charge, or leadership experience.
• Minimum of 5 years of nursing experience.
• Associate’s degree in nursing; Bachelor’s in nursing required within 3 years of hire into the classification.
• Master’s degree in nursing (preferred).

Skills

• Clinical knowledge and critical thinking skills to direct multiple nursing units.
• Strong interpersonal skills for effective communication.
• Computer literacy.
• Accountability for professional development and maintenance of clinical competencies.
• Excellent attendance.
• Ability to handle multiple tasks concurrently and work in stressful situations.
• Conflict management and prioritization skills.
• Ability to work collaboratively and lead change.
• Facilitate process improvement.

Shift: Days
Degree Type/Education Level: Bachelor's required (within 3 years of hire)
Status: Full-time
Facility: Sparrow Hospital
Experience Level: 4-9 years