MGM Rewards Shift Manager - Beau Rivage

Biloxi, Mississippi The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The Job Be the face of an exceptional guest experience as an MGM Rewards Shift Manager at Beau Rivage Resort & Casino. In this leadership role, you will oversee the day-to-day operations of the Players Club desk while leading a team dedicated to making every guest feel recognized, valued, and welcomed. From helping guests navigate their loyalty benefits and redeem rewards to resolving concerns and creating memorable interactions, you will combine leadership, hospitality, and attention to detail to deliver the WOW experience Beau Rivage is known for. THE STARTING RATE: $25.44 an hour The Schedule 4 10-hour shifts | Full TimeMust be open and flexible to work varied shifts, including weekends and holidays, based on the business needs The Day-to-day Oversee daily MGM Rewards operations to ensure efficient service and a consistently exceptional guest experienceAssist MGM Rewards Representatives and guests with requests, questions, and loyalty program needs in a professional and timely mannerEvaluate member status and issue complimentary amenities in accordance with established company guidelinesStay informed of property activities, events, promotions, and offerings to provide guests with accurate and helpful informationCoordinate with other departments and team members to ensure timely and seamless serviceConduct daily Team Update briefings and create an environment centered on teamwork, recognition, mutual respect, and employee satisfactionProvide direction and coaching to maintain and continuously improve the guest experience within the Players ClubInterview, train, supervise, coach, and develop MGM Rewards team members to support efficient department operationsResolve guest concerns and complaints within established scope of authorityCommunicate unusual events, circumstances, missing items, or suspected theft to leadership promptlyMaintain a professional, organized, and guest-ready Players Club environment The Ideal Candidate Holds a High School Diploma or GEDBrings 2+ years of prior relevant experiencePossesses previous face-to-face guest service experienceLeads with a positive attitude while coaching and motivating a teamDemonstrates strong problem-solving skills and sound judgment when handling guest concerns The Perks & Benefits Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomProfessional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community View Job Description https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10648 Are you ready to JOIN THE SHOW? Apply today!