MG Medical Assistant

About the role

This position functions as a member of the administration team, completing assigned daily front-end tasks to ensure smooth day-to-day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when interacting with patients in person, over the phone, or via email.

Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, as well as demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Answer calls and route telephone calls appropriately; take messages and ensure the appropriate physician/staff member receives the information.
• Provide routine information to callers and relay only authorized medical advice from a provider.
• Deliver a high level of customer service to all new and existing patients of the practice.
• Create patient cases and document telephone calls and messages in Epic or other EMR systems.
• Schedule patient appointments and appropriate testing as requested.
• Register patients in the EMR, verify demographics, and obtain accurate health insurance information.
• Conduct eligibility checks to ensure insurance is accurately reflected.
• Collect required insurance co-pays from patients, including any prior balances.
• Follow scheduling notes and direct schedules for patient visits in other BHMG practices as advised.
• Perform pre-visit planning daily for all upcoming scheduled appointments, including running insurance eligibility.
• Obtain prior authorizations and/or insurance referrals as needed.
• Perform outreach to select patient groups for patient care and quality measurement/guidelines.
• Schedule specialty appointments/testing as required.
• Work in Epic baskets as directed and per practice need.
• Inform manager of administrative supply needs or assist with ordering.
• Follow up with providers on missing slips and create claims in Epic.
• Work assigned revenue cycle buckets as directed.
• Work independently with minimal supervision.
• Adhere to BHMG policies and ensure patient confidentiality.
• Perform other duties as requested.

Requirements

• One to three years of experience as a medical secretary preferred.
• Strong customer service skills and a commitment to excellence.
• Excellent communication and interpersonal skills.
• Experience with EMR systems strongly preferred (Epic a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Qualifications

High School Diploma or equivalent required.

Pay

$18.13–$29.90 per hour.

Schedule

• Monday–Friday, 8:00 AM–5:00 PM as needed.
• Variable daily hours (8 hours per day).

Location: 535 Faunce Corner Road, North Dartmouth, Massachusetts 02747.