Mexico Customer Service Specialist

Primary Roles & Responsibilities

• Keep the load's dashboard always updated.
• Register all load information received from the carrier or driver in the system.
• Confirm pick-up and deliveries.
• Reach out to the carrier to confirm shipping hours and if the load is ready.
• Check and track all the loads assigned and update the check calls.
• Call drivers or dispatchers to request ETA and current location.
• Forward PODs or any document related to the load to the proper department.
• Identify, communicate, and escalate any situation to their main point of contact (POC) or the person they report to.

Metrics and Expectations

• Work on the tasks assigned and complete them before the deadline.
• Provide email responses in a timely manner.
• Attend all the scheduled meetings with the team.
• Be available on all the channels of communication, and be attentive to messages, and Urgent requests.

Skills And Knowledge

• Computer Skills including the ability to operate computerized logistics, spreadsheets, and word processing programs.
• Stress and time management
• Organized with high attention to detail.
• Report, Creation, and analysis
• Problem-solving
• Proficient in all internal software
• Proven written and verbal communicator.
• Proven team member with the ability to collaborate across all departments.
• Reports to the Accounting Team
• Proficient in Microsoft Office
• U.S Geography Computer (Specifications will be defined by the ITC Department)
• Phones (Specifications will be defined by the ITC Department)

Systems

• Mercer Gate
• Outlook
• Teams
• 3CX
• Microsoft