Mexico Account Representative

About the role

The Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management, and striving for increasing committed capacity. They will also work with management and their team to facilitate internal QBRs, reviewing customer performance, identifying opportunities for improvement, and collaborating on improving the customer experience.

Responsibilities

• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s).
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates.
• Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner.
• Maintain and monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded.
• Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary.
• Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity.
• Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs.
• Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings.
• Understand the FDA and SAGARPA processes for customers that will be required throughout the border operation.
• Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability.
• Proactively identify areas of opportunity within your customers’ operations and strategically implement solutions.
• Develop the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer.
• Continue to develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quoting.

Qualifications

• Bachelor’s degree in a relevant field of study preferred.
• At least 2 years of experience in a 3PL or supply chain environment.
• Ability to work in a fast-paced high-pressure environment while multitasking.
• Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.

Skills

Detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

Benefits

Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Matching 401(k) program.
Learning opportunities through Employee Resource Groups.
Office-wide engagement activities, team events, happy hours and more!
Casual dress code.
Access to LifeStart gym with brand new Peloton bikes, top-of-the-line equipment and personal training options.
Free counseling sessions through Employee Assistance Program.
Paid holidays, vacation time, and wellness days.
100% paid parental leave when becoming a new parent.
Referral program for getting paid to work with your friends.
Relocation assistance for candidates not local to the area.

Schedule

Casual dress code.
Office located in the heart of downtown Chicago, IL.

Pay

Details on pay structure are not specified in the job posting.