Mexico Account Representative

About the role

Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s).

Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates.

Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner.

Maintain a healthy profitability level for the account and take action to improve or correct where necessary.

Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs.

Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings.

Understand the FDA and SAGARPA processes for customers that require these throughout the border operation.

Manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability.

Proactively identify areas of opportunity within your customers’ operations and strategically implement solutions.

Develop tasks continuously by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer.

Develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quoting.

Qualifications

• Bachelor’s degree in a relevant field of study preferred.
• At least 2 years of experience in a 3PL or supply chain environment.
• Ability to work in a fast-paced high-pressure environment while multitasking.
• Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups.
• Office-wide engagement activities, team events, happy hours, and more!
• Casual dress code.
• Free parking on site.
• Specialty coffee bar, gym, counseling sessions, paid holidays, vacation time, and wellness days.
• Parental leave.
• Referral program.
• Relocation assistance.

Perks

• Enjoy a variety of perks including a free coffee bar, gym, and counseling sessions.
• Flexible work schedule and remote work options.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Company Culture

Our award-winning culture includes:

• Recognition as a top workplace by Inc., Fast Company, and Fortune.
• Great Place to Work certification.
• Employee-founded resource groups such as Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute, and Unidos.
• Employee Assistance Program.
• Company-paid holidays, vacation time, and wellness days.
• Parental leave.
• Referral program.
• Relocation assistance.