Metropolitan Peace Academy Hiring Event - DATE TBA

Crisis Responders

MFS is currently looking to fill a new full-time role, Crisis Responders! Within our Metropolitan Peace Academy (MPA) team!

• Variated Hours: Shift 1 could be: 12pm - 8pm
  Shift 2 could be: 7pm - 3am
• SALARY: The average starting salary for this position will fall in the range of $52,000 and $55,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

• Respond rapidly to crisis situations to de-escalate.
• Mediate disputes to prevent escalation into violence during large gatherings, civil unrest, and mass shootings.
• Mediate conflicts, de-escalate tense situations, and build trust with diverse individuals and groups including at-risk youth and gang members.
• Work collaboratively with local businesses, residents, and organizations to promote safety.
• Identify and monitor potential conflicts and individuals/groups at elevated risk of violence.
• Connect community members to supportive services such as mental health care, housing, employment, or social services.
• Provide follow-up after crises to support healing and reduce the likelihood of retaliation or recurrence.
• Participate in team meetings, case reviews, and debriefings to share insights and improve practice.
• Maintain accurate documentation of incidents, interventions, and referrals while respecting confidentiality.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent education, required.
• 1+ years of relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, required.
• Experience in community outreach, violence prevention, youth development, social services, crisis intervention, or restorative justice programs.

Senior Field Manager: CPRU

• SHIFT SCHEDULE: Thursday - Tuesday (morning) 7PM - 3 AM
• SALARY: The average starting salary for this position will fall in the range of $73,000 - $81,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

• Coordinate and organize the daily activities of Field Managers and Crisis Responders within CPRU.
• Conducts regular field compliance checks for MPI partner organizations and communities.
• Provide oversight into the deployment strategy for assigned CPRU staff members.
• Conduct strategy planning and debrief meetings.
• Serve as points of contact in real-time (coordination with other Regional Leads, CPD) on the ground to inform the field management team of any technical support needed.
• Provide technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities and use of evaluation feedback to inform practice.
• Facilitate and manage relationship with a broad array of stakeholders including community-based organizations, gang intervention leaders, law enforcement, academics and other subject matter experts.
• Other duties assigned.

Qualifications

• High School Diploma or equivalent, required.
• A graduate of the Metropolitan Peace Academy, preferred.
• Experience with leading or supervising a team, required.
• Bachelor’s degree, preferred.
• Significant experience working with high-risk, street-involved individuals (Or currently enrolled in a bachelorette program), preferred.
• Experience or training in crisis intervention, preferred.

Benefits

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

• Medical Coverage
• Dental Coverage
• Vision Coverage
• M Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
• And so much more!

About Metropolitan Family Services

METROPOLITAN FAMILY SERVICES IS ILLINOIS’ FIRST COMPREHENSIVE HUMAN SERVICES AGENCY AND REACHES MORE THAN 122,970 INDIVIDUALS AND FAMILIES IN CHICAGO, EVANSTON/SKOKEI, THE SOUTHWEST SUBURBS, AND DUPAGE COUNTY WITH SERVICES PROMOTING EDUCATION, ECONOMIC STABILITY, EMOTIONAL WELLNESS, AND EMPOWERMENT.

METROPOLITAN FAMILY SERVICES EMPOWERS FAMILIES TO LEARN, TO EARN, TO HEAL, TO THRIVE. PART MENTOR, PART MOTIVATOR, PART ADVOCATE, SINCE 1857, METROPOLITAN FAMILY SERVICES HAS BEEN THE ENGINE OF CHANGE THAT EMPOWERS FAMILIES TO REACH THEIR GREATEST POTENTIAL AND POSITIVELY IMPACT THEIR COMMUNITIES.

ARE YOU LOOKING TO HAVE AN IMPACT ON MORE THAN A COMPANY’S BOTTOM LINE? THEN WE’D LOVE TO HEAR FROM YOU!