Metadata Specialist

About the role

The Metadata Specialist supports Anuvu’s airline metadata team across customer accounts. They act as the subject matter expert for airline metadata across all OEM systems, facilitating regular meetings and check-ins, creating and maintaining process documentation, and ensuring timely execution of content updates.

Responsibilities

• Act as the subject matter expert for airline metadata across all OEM systems, offering support to the metadata team and Service Manager
• Facilitate regular meetings and check-ins with the Metadata Team
• Create and maintain process documentation, capturing airline-specific system nuances, client preferences, and any other relevant information
• Develop, refine, and manage QC checklists to ensure metadata accuracy and compliance before final sign-off
• Continuous process improvement – suggest and implement new processes to avoid errors or streamline metadata production
• Own key NLC / high priority metadata updates (e.g., Safety Videos / PRAMs / key advertisements or airline marketing videos)
• Investigate and resolve issues identified in OEM rack test reports, collaborating closely with OEM partners and internal stakeholders
• Maintain key cycle milestones and monitor deadlines, proactively follow up with internal stakeholders, provide updates during SteerCo meetings, and flag any issues or delays to the schedule
• Aid in the information flow into the metadata team to all relevant departments
• Assist the Service Manager with file tracking and issue reporting, ensuring the timely resolution of missing or failed files and implementing any necessary metadata updates
• Maintain error log – ensure all corrections are actioned and any issues are resolved as soon as possible
• Conduct root cause analysis (RCA) and draft incident reports for onboard metadata errors
• Train and develop the skills of the team
• Support the operations team with onboarding of new clients/systems
• Provide team support and advocacy, proactively flagging risks to sign-off and quality when dependencies are delayed
• Develop and maintain excellent working relationships with all OEMs, as well as internal stakeholders
• Maintain KPI metrics showing team performance and identify key issues on a monthly basis
• Train the team on systems and processes to meet client requirements

Requirements

1-3 years data-entry/CMS experience, or similar applicable data experience preferred. Inflight industry experience is an added advantage but not essential. Extreme versatility, adaptability, and ability to function in high-paced environments. Ability to work with other global regions/cultures within different timezones. Ability to take initiative and contribute to a long-term vision.

Qualifications

Self-starter who likes to roll up your sleeves and take initiative with minimal direction. Think about tomorrow, while getting your work done today. Collaborative team player; primary audience will be internal teams. Curious and open to learning and finding new solutions. Able to provide and accept feedback in a constructive manner. Organized, have strong communication skills, and will do whatever it takes to get things done.

Benefits

Competitive benefits including medical, paid time off, disability and life insurance, flexible scheduling, employee assistance, and more!